Information Technologist Specialist

Job Title:

Information Technology Specialist

Department:
Information Technology
FLSA Classification:
Non-Exempt - Eligible for Overtime
Employment Status:
Full‑Time

Location:

Harrison County Community Hospital (HCCH)

Reports to:

IT Director

The Information Technology Specialist is responsible for providing technical support to end users, installing and maintaining hardware, software, and network equipment, and assisting with user account management. This role also includes training staff on technology use and ensuring IT resources are effectively utilized to support organizational goals.

• Provide technical support to end users by diagnosing and resolving hardware, software, and network issues.
• Install, configure, and maintain hardware components, including computers, printers, and other peripherals.
• Install, configure, and update software applications and ensure compatibility with existing systems.
• Set up, manage, and maintain user accounts, passwords, and access rights in compliance with security policies.
• Train end users on hardware, software, and system functionalities to optimize their efficiency.
• Assist in the setup, configuration, and troubleshooting of network equipment, including switches, routers, and wireless access points.
• Perform routine system maintenance and updates to ensure optimal performance and security.
• Document IT processes, procedures, and solutions to build a knowledge base for future reference.
• Collaborate with other IT staff to implement new technologies and upgrades as needed.
• Stay informed of the latest trends and developments in IT to recommend improvements and upgrades.

• Strong technical troubleshooting skills for hardware, software, and network issues.
• Proficiency in installing and configuring various operating systems and applications.
• Knowledge of network equipment and protocols, including LAN, WAN, and wireless networks.
• Effective communication and interpersonal skills to assist and train end users.
• Strong organizational and time management skills to prioritize tasks efficiently.
• Ability to work both independently and collaboratively within a team environment.

Education: High school diploma or equivalent required; an associate degree in Information Technology or a related field preferred.
Experience: Minimum of one year of experience in IT support or a related role preferred.
Certificates / License: Relevant certifications (e.g., CompTIA A+, Network+, or Microsoft certifications) are preferred.

• Mobility:
  Frequent standing, walking, and sitting to complete tasks.
• Dexterity:
  Use of hands to handle, control, or feel objects and tools, including keyboards.
• Lifting:
  Occasional lifting and moving of equipment up to 30 lbs.

Harrison County Community Hospital District provides equal employment opportunities to all employees and applicants and prohibits discrimination and harassment of any type, without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity, or any other characteristic protected by law.