Solution Engineer

6 days ago Be among the first 25 applicants

Tavus is a research lab pioneering human computing. We’re building AI Humans: a new interface that closes the gap between people and machines, free from the friction of today’s systems. Our real-time human simulation models let machines see, hear, respond, and even look real—enabling meaningful, face-to-face conversations. AI Humans combine the emotional intelligence of humans with the reach and reliability of machines, making them capable, trusted agents available 24/7, in every language, on our terms.

Imagine a therapist anyone can afford. A personal trainer that adapts to your schedule. A fleet of medical assistants that can give every patient the attention they need. With Tavus, individuals, enterprises, and developers can all build AI Humans to connect, understand, and act with empathy at scale.

We’re a Series A company backed by world‑class investors including Sequoia Capital, Y Combinator, and Scale Venture Partners
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Be part of shaping a future where humans and machines truly understand each other.

We’re looking for a Support Engineer who moves fast, works efficiently, and is obsessed with building solutions and unblocking customers. This isn’t your typical support role—your job isn’t just to answer tickets but to unblock builders. You’ll work with both self‑serve developers and enterprise customers to help them seamlessly integrate and scale with our AI‑powered APIs, balancing speed of resolution with quality of response to set users up for success.

• Be the unblocker, not just the responder – don’t just answer tickets, eliminate roadblocks so developers can move fast and friction‑free.
• Diagnose and solve fast – debug API requests, troubleshoot production issues, and provide clear, actionable solutions for customers.
• Think like the customer – spot patterns in issues, improve docs, and work with engineering to fix problems at the root (or just do it yourself).
• Build developer resources, like sample code, etc.
• Optimize for zero – aim for near‑zero time to resolution; every inefficiency is an opportunity to build a faster path forward.
• Empower developers – guide self‑serve users and enterprise teams to get the most out of Tavus, from first API call to full‑scale deployment, through resources and 1‑on‑1.
• Scale yourself – automate, document, and streamline processes so future users never hit the same roadblocks twice.
• Own technical enablement – help self‑serve developers and enterprise teams understand best practices for integrating and scaling with our platform.

• Strong dev experience or the scrappiness to trick us into thinking you have strong dev experience – you can build, deploy, and debug an end‑to‑end application.
• Great at handling multiple clients, projects, and issues at once without letting anything slip through the cracks.
• A “customer‑obsessed” mindset – you care deeply about the developer experience and take pride in solving problems fast.
• Ability to translate highly technical issues into simple, clear explanations.
• A scrappy, solution‑driven approach – if something’s broken, you don’t just report it, you fix it (or figure out how to).
• Comfortable working in JavaScript/Type Script, Python, or similar – comfortable with APIs, webhooks, and debugging complex technical integrations.
• Bonus:
  Experience working with AI/ML models or video processing APIs.

When you join Tavus, you’re joining a diverse and supportive team. Our work is driven by our people, and our success is shared by all. This position has a flexible work schedule, unlimited PTO, competitive healthcare, and gear stipends, as well as plenty of fun. At the end of the day, we want Tavus to be a place for you to learn, directly drive impact, and work with a team you love.

To learn more about our culture and benefits, check out our hiring page.

We are not looking for cultural fits, we are looking for culture creators. Diversity drives our success— it’s core to how we hire, communicate, and work. We are inclusive to all and combine diverse backgrounds, skill sets, and perspectives to build the best experiences for our clients.