Customer Success Manager, PerfectScale - CT​/MT

Customer Success Manager, Perfect Scale by DoiT - CT / MT

Location:

Central or Mountain Time Zones (Fully remote opportunity)

About DoiT

DoiT is a global technology company that works with cloud‑driven organizations to leverage the cloud to drive business growth and innovation. We combine data, technology, and human expertise to ensure our customers operate in a well‑architected and scalable state – from planning to production. Delivering DoiT Cloud Intelligence, the only solution that integrates advanced technology with human intelligence, we help our customers solve complex multicloud problems and drive efficiency.

With decades of multicloud experience, we specialise in Kubernetes, GenAI, Cloud Ops, and more. An award‑winning strategic partner of AWS, Google Cloud, and Microsoft Azure, we work alongside more than 4,000 customers worldwide.

About DoiT’s Perfect Scale Platform

DoiT offers Perfect Scale, a pioneering Kubernetes optimisation and management solution that empowers Dev Ops, SRE, and Platform Engineering teams to optimise cloud performance while minimising costs. We combine advanced AI technology with SME‑human expertise to help organisations achieve peak Kubernetes efficiency. The solution delivers a seamless onboarding experience, an intuitive UI, and a powerful autonomous optimisation engine that ensures Kubernetes environments run efficiently with minimal human intervention.

The Opportunity

As a Customer Success Manager, you will partner with our Account Executive, Solutions Engineering team and R&D to deliver value across the entire customer journey. You will be responsible for Technical Validation and POCs in the Sales Process while integrating the deals that you sell and supporting those customers throughout their entire customer journey. You will act as an expert on the best possible implementation experience for our customers.

You will own the process from end to end and drive enhancements and best practices to ensure long‑term scalability and efficiency.

We are looking for someone who loves to get technical with customers and solve challenging requests while ensuring customers see value and successful implementation. If you are looking to be on the cutting edge of innovation in B2B SaaS, this is a role for you.

Responsibilities

• Gain a comprehensive understanding of the customer experience, prioritising customer needs and adapting the journey as necessary.
• Build expertise in our technology to establish customer success best practices (e.g., defining processes, preparing presentations, generating reports, etc.).
• Manage a portfolio of customers by fostering relationships across diverse stakeholders, supporting teams to promote adoption, retention, and minimising risks within their organisations.
• Cultivate connections at various organisational levels, including Executive Sponsors, decision‑makers, and key influencers.
• Plan quarterly business reviews and conduct internal account assessments to identify risks and opportunities at least two quarters in advance.
• Collaborate with customers to create tailored Success Plans and lead effective Business Reviews to understand their business goals, key outcomes, and success metrics.
• Ensure customers achieve their objectives, guiding them through pivotal moments in their journey and demonstrating success through product adoption.
• Act as the customer’s advocate internally, working with cross‑functional teams to drive successful implementation, adoption, growth, and renewals.
• Support internal operations as needed – updating customer records, reconciling billing for finance, and refining playbooks.

Qualifications

• 3+ years of customer success, account management, consulting, or software sales experience.
• Self‑Starter Mentality:
  Thrive in a fast‑paced, high‑growth environment with the ability to work autonomously and close deals independently.
• Hunter Mindset:
  Demonstrated ability to acquire new leads and strategically close deals, collaborating effectively with internal and external teams to meet targets.
• Data‑Driven & Organised:
  Strong organisational skills with the ability to leverage modern sales tools to identify and target the right prospects at the right…