Program Manager, Migrations

Overview

Relativity’s Account Services team within the Relativity Success organization ensures each customer or partner account has dedicated resources to manage the relationship, reduce friction, assist with growth, and enable transformation. The team partners across Sales, Customer Success, Product Management, Engineering, and partner organizations to enable seamless data migrations from diverse sources into Relativity One, among other adoption goals. Our mission is to ensure efficient, secure, and successful customer transitions to the Relativity One platform — accelerating adoption, reducing risk, and maximizing value realization for clients and partners.

This role sits at the intersection of program management, technical coordination, and customer engagement, supporting large-scale technology transformations across our customer base.

The Program Manager, Migrations will lead and coordinate complex migration initiatives involving multiple internal and external stakeholders. This role requires strong program management expertise and a proven ability to orchestrate large-scale data migrations from legacy and competitive systems to modern SaaS, Cloud, and AI platforms.

You’ll collaborate closely with Technical Account Managers, Engineering, and Product teams, as well as external partners and customers, to manage the planning, execution, and reporting of migration programs. This position demands both strategic oversight and hands-on leadership to drive execution through influence.

The role reports to the VP, Account Services and can be based in Chicago or remote within the U.S.

• Lead complex migration programs:
  Manage end-to-end coordination of multi-phase, high-impact data migration programs from sources including Relativity Server, competitor SaaS platforms, and on-premise or legacy legal data systems.
• Program governance and stakeholder alignment:
  Establish and maintain program governance, timelines, and deliverables, ensuring alignment across internal teams, customers, and partners.
• Strategic planning and reporting:
  Develop, maintain, and communicate detailed program plans, risk registers, and progress reports for technical, business, and executive audiences.
• Cross-functional collaboration:
  
  Partner with Engineering, Product Management, Customer Success, and external vendors to resolve blockers, assess risks, and ensure data integrity throughout migration cycles.
• Executional leadership:
  Lead through influence — drive accountability, surface challenges, and ensure deliverables are met through proactive engagement and coordination.
• Continuous improvement:
  Contribute to the evolution of Relativity’s migration frameworks, playbooks, and tools to improve efficiency, repeatability, and customer experience.
• Customer and partner engagement:
  Serve as a primary point of contact for program-level migration activities, ensuring stakeholders are informed, supported, and confident throughout the migration journey.

• 5–8 years of program or project management experience in complex technology or IT transformation programs, ideally involving data migrations to SaaS or cloud environments.
• Demonstrated ability to manage multi-stakeholder programs with technical and business complexity.
• Proven experience developing structured program plans, dashboards, and executive reports.
• Highly developed communication skills — able to translate technical issues into business impact and vice versa.
• Ability to lead through influence and manage execution across diverse functional teams.
• Experience with Relativity Server, Relativity One, or other eDiscovery / Legal Data Intelligence platforms.

• Background in large-scale data center or application migrations.
• Experience working in SaaS companies, legal technology, or unstructured data ecosystems.
• Familiarity with project management and collaboration tools (e.g., Asana, Jira, Smartsheet, Salesforce).
• Experience working in vendor–service provider–end customer models.

• Excel at orchestrating complex, multi-dimensional programs while maintaining attention to detail.
• Aren’t afraid to lead executive briefings and chase down tactical deliverables.
• Enjoy working cross-functionally to solve ambiguous, high-stakes challenges.
• Are proactive, collaborative, and passionate about delivering customer success through operational excellence.

Relativity is committed to competitive, fair, and equitable compensation practices. This position is eligible for total compensation which includes a competitive base salary, an annual performance bonus, and long-term incentives. The expected salary range for this role is between $115,000 and $173,000. The final offered salary will be based on factors including depth of experience, skill set, qualifications, and internal pay equity.

Hiring at the top end of the range would not be typical, to allow for future meaningful salary growth in this position.