Technical Implementation - Customer Success Director

Technical Implementation - Customer Success Director | USA

Join to apply for the Technical Implementation - Customer Success Director | USA role at Neuron
7.ai

Neuron
7.ai is a fast‑growing SaaS company with category‑defining AI solutions for customer service, backed by top VCs and a stellar list of angel advisors/investors with incredibly quick traction in the marketplace. Neuron7's AI‑powered Resolution Intelligence helps enterprises make accurate service decisions, at scale, by analyzing structured and unstructured data to diagnose and resolve issues in seconds. Neuron7 helps service leaders deliver on crucial metrics like first call resolution, turn‑around‑time, and margins in complex service environments such as high‑tech devices, manufacturing, medical devices, and more.

We are looking for talented and driven individuals to join the high‑impact customer success team at Neuron
7.ai
. As a Customer Success Director
, you are the first point of contact for our customers to learn about, implement, and then benefit from our AI‑powered Resolution Intelligence products. The role involves closely working with customers' service leadership teams, internal engineering teams, infrastructure teams, sales teams, and collaboration with the rest of the customer success team.

• You are the first point of contact for our global customer base and will lead the customer onboarding process with an optimized solution.
• Integration of their CRM systems with Neuron7 products.
• Data integration steps with engineering teams.
• Collaboration with customer PM for change‑management activities.
• Development of training content.
• Definition of ROI metrics and other KPIs related to usage, user adoption, and accuracy.
• Find solutions for customer service challenges with/without using AI/NLP technologies and provide ideas/enhancements to Neuron7 core product team.
• Develop long‑term relationships with customer leadership, key stakeholders to ensure contracts are renewed and enable upsell/cross‑sell of Neuron7 products in collaboration with sales teams.
• Learn the new AI/NLP products/features as they are released and showcase demos to customers.
• Develop templates/models and train new customer success team members as needed.

• Proven CSM experience with SaaS product companies, preferably in the AI space.
• 5 to 8 years’ experience in handling mid‑to‑large enterprise level integrated programs and collaborating with multiple teams.
• Data‑driven with a track record of tracking metrics, building credibility with internal and customer leadership teams.
• Experience managing and tracking deadlines with highly energetic, globally distributed teams.
• College degree in Technology or Business Management.
• Experience with end‑to‑end CRM implementations using SFDC, Service Now, MS Dynamics, Oracle CX, etc. is a nice to have.

At Neuron
7.ai
, we prioritize integrity, innovation, and a customer‑centric approach. Our mission is to enhance service decision‑making through advanced AI technology, and we are dedicated to delivering excellence in all aspects of our work.

Neuron
7.ai is committed to fostering a diverse and inclusive workplace. We ensure equal employment opportunities without discrimination or harassment based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital status, or any other characteristic protected by law.

If you’re excited about creating exceptional customer success experiences and want to be part of a forward‑thinking team, we’d love to hear from you!