IT Supervisor

IT Supervisor – Total Warehouse

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We are seeking an experienced IT leader who will oversee daily IT operations, coordinate projects, and deliver top‑tier service to stakeholders and customers.

• Supervise and mentor IT Leads and Technicians handling Level 1–3 support tickets.
• Manage daily task assignments, ensuring balanced workloads and timely resolution.
• Conduct regular performance reviews, training, and coaching sessions.
• Serve as escalation point for complex or high‑priority technical issues.
• Support recruitment, onboarding, and training of new IT team members.
• Oversee helpdesk operations and ticket response and resolution.
• Maintain and optimize IT systems including networks, servers, workstations, printers, and mobile devices.
• Manage IT asset lifecycle – procurement, deployment, tracking, and decommissioning.
• Ensure system integrity and security through regular patching, monitoring, and compliance checks.
• Coordinate and execute IT projects including rollouts, migrations, and integrations.
• Document procedures, SOPs, and technical workflows.
• Evaluate and recommend process improvements, tools, and automation opportunities.
• Manage vendor relationships and service contracts for software, hardware, and connectivity.
• Track KPIs for service efficiency, uptime, and resource utilization.
• Assist the IT Manager in implementing long‑term IT strategies and initiatives.
• Support system audits, cybersecurity assessments, and compliance reporting.
• Provide technical input in technology budgeting and planning.
• Act as second‑in‑command during the IT Manager’s absence, ensuring continuity of operations.

• Bachelor’s degree in Information Technology, Computer Science, or related field (or equivalent experience).
• 5+ years of progressive IT experience with at least 2 years in a supervisory or lead role.
• Strong understanding of networks, system administration, cybersecurity, and helpdesk workflows.
• Experience with ERP systems (Net Suite preferred), MDM tools, and cloud platforms (Microsoft 365, Google Workspace).
• Excellent leadership, communication, and problem‑solving skills.
• Proven ability to manage multiple projects and priorities in a fast‑paced environment.

• SLA compliance (response & resolution time)
• System uptime and network reliability
• IT ticket volume and closure rate
• Team training and certification progress
• User satisfaction score
• IT asset audit accuracy

Salary Range: $90,000 to $110,000 per year.