Technical Support Specialist
Job in
California, Moniteau County, Missouri, 65018, USA
Listed on 2026-01-12
Listing for:
Adesso, Inc.
Full Time
position Listed on 2026-01-12
Job specializations:
-
IT/Tech
Technical Support, IT Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
As a Technical Support Specialist in our Computer Peripherals distribution company, you will be the first line of support for all technical inquiries related to computer hardware and software devices. Your role is crucial in ensuring smooth operations and customer satisfaction.
Key Responsibilities- Customer Technical Support
:
Handle technical support cases via phone and email. Assist customers in diagnosing and resolving hardware or software issues. - Website Maintenance
:
Update the company website with tech tips and brief documents, ensuring accurate and relevant information for customers. - System Testing and Maintenance
:
Test computer components to maintain system functionality and collect relevant data for decision‑making. - User Documentation
:
Prepare datasheets, quick‑guide operation instructions, and reference material for users.
- Market Research Skills
:
Familiarity with market research techniques and databases. Proficiency in MS Office, Adobe Photoshop, CRM tools, and online analytics. - Education
:
Bachelor's degree in Computer Science, Information Technology, or a related field. - Experience
:
Strong portfolio demonstrating past technical support experience. Knowledge of computer peripherals and troubleshooting.
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