Sales Operation Support Analyst; Salesforce

Overview

Our Solutions team is seeking a Sales Operations Support Specialist to support an enterprise Salesforce organization for a global media company. This role serves as the primary point of contact for Salesforce-related inquiries and support across sales and sales operations teams. Responsibilities include managing support requests, maintaining data integrity, creating documentation and training materials, and collaborating with cross-functional teams to enhance sales processes.

The specialist also supports reporting, system configuration, and user adoption efforts, while proactively identifying and resolving operational inefficiencies.

Base pay range: $75,000.00/yr - $95,000.00/yr

• Serve as the primary contact for Salesforce support, troubleshooting, and user guidance.
• Manage and resolve support requests, ensuring efficient use of Salesforce across sales and operations teams.
• Maintain data integrity and support system enhancements within the Salesforce platform.
• Collaborate with IT and functional teams to address issues and optimize sales processes.
• Create and maintain documentation, training materials, and internal knowledge bases.
• Assist with Salesforce administration, configuration, and ongoing maintenance.
• Support reporting needs by creating and updating Salesforce dashboards and performance metrics.
• Provide user training and promote adoption of Salesforce features and best practices.
• Identify and resolve operational inefficiencies within support processes.
• Ensure user satisfaction through proactive engagement and detailed support solutions.

• 2+ years experience in sales support, administration, or customer-facing roles.
• Proficiency with Salesforce (end user or admin) and familiarity with sales processes.
• Strong communication, interpersonal, and presentation skills across all levels of the organization.
• Skilled in data analysis and reporting tools such as Excel.
• Detail-oriented with strong organizational and problem-solving abilities.
• Comfortable working independently and collaboratively in a fast-paced, agile environment.
• Proactive, customer-focused, and adaptable to change.
• Ability to manage multiple tasks, understand business needs, and deliver clear, actionable solutions.
• Experience with sales engagement tools and contract management systems is a plus.

• Working for a brand new organization born from a well-known, globally leading Media Streaming company.
• Exposure to high-level business professionals in a variety of departments and geographic locations.
• Opportunity to work and grow your career in a fast-paced environment.

Our pay ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hires of this position across all US locations. Within the range, individual pay is determined by work location and additional factors, including job-related skills, experience, and relevant education or training. Qualified applicants with arrest or conviction records will be considered.

• Medical coverage and Health Savings Account (HSA) through Anthem
• Dental/Vision/Various Ancillary coverages through Unum
• PTO options
• 401(k) retirement savings plan
• Company-paid Employee Assistance Program (EAP)
• Discount programs through ADP Workforce Now

STAND 8 provides end-to-end IT solutions to enterprise partners across the United States and globally with offices in Los Angeles, Atlanta, New York, Mexico, Japan, India, and more. STAND 8 focuses on the "bleeding edge" of technology and leverages automation, process, marketing, and over fifteen years of success and growth to provide a world-class experience for our customers, partners, and employees.

Our mission is to impact the world positively by creating success through PEOPLE
, PROCESS
, and TECHNOLOGY
.

Check out more nd8.io; and reach out today to explore opportunities to grow together.

Seniority level:
Mid-Senior level

Employment type:

Full-time

Job function:
Information Technology

Industries:
Information Services