Technical Support Representative

Location:

Earth City, MO 3787 Rider Trail South, 63045 USA

As an independent subsidiary of HME, CE provides repairs for all brands of drive‑through equipment nationwide. We also sell and install equipment and accessories for all brands of that equipment. CE’s culture is employee‑focused, with the expectation that every team member takes ownership of making our workplace a better place, including the application of lean practices to continuously improve everything we do.

At CE you will have the opportunity to learn and grow while developing our future products. Come join our team!

CE is currently looking for a Technical Support Representative for our call center. The Call Center is open Monday through Friday 8:00 am to 4:30 pm onsite with the potential for hybrid once the employee is up to speed.

• Technical Support for Customers and Installers
  • Provides troubleshooting and repair support to installers and customers over the telephone.
  • Instructs installers and customers in equipment installation, operation, and maintenance of equipment and their responsibilities.
  • Provides customer with installer contact information.
• Customer Service support
  • Makes outbound calls in support of various administrative aspects of the Customer Service Department.
  • Processes orders for accessory purchases and equipment exchanges.
• Documentation and Recommendations
  • Prepares and maintains daily logs and records.
  • Identifies and makes recommendations for product and process improvement.

• Supervisor Instructions
  • Basic understanding of electronics and communications systems.
  • Technical knowledge of installing and repairing electronic systems.
  • Good written and verbal communication skills.
  • Previous troubleshooting experience.
  • PC literacy, including Microsoft Outlook, Excel, Word, PowerPoint, ERP (Microsoft Dynamics AX).
  • Ability to learn and stay current on new products, systems and services.
  • Ability to work overtime and/or provide after‑hours technical support as needed.
  • Spanish speaker is a plus, but not required.
• Experience:
  
  1+ years in a related field.
• Education:
  
  Technical school or certificate – preferred in electronics.
• Travel: 0%.
• Pay Rate is $17.00/hr to $21.01/hr this may vary depending on experience.
• Benefits: tuition reimbursement; 3 weeks paid vacation your first year, paid holidays, medical, vision and dental coverage, pet insurance, life insurance, and 401K contributions.
• Physical demands: employee must regularly lift and move up to 10 pounds.

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.