Recruiting Operations Specialist

About Sierra

At Sierra, we’re creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in‑person company based in San Francisco, with growing offices in Atlanta, New York, London, France, Singapore, and Japan.

We are guided by a set of values that are at the core of our actions and define our culture:
Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.

Our co‑founders are Bret Taylor and Clay Bavor. Bret currently serves as Board Chair of OpenAI. Previously, he was co‑CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google’s earliest product managers and co‑creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs.

Earlier, he started and led Google’s AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.

• Build and optimize scalable recruiting processes and workflows that drive efficiency, consistency, and a world‑class candidate and hiring manager experience.
• Develop dashboards and reports to give real‑time visibility into pipeline health, team performance, diversity progress, and hiring outcomes—enabling data‑driven decisions across the talent team.
• Partner closely with recruiters and hiring teams to identify operational bottlenecks, implement process improvements, and champion best practices across the full recruiting lifecycle.
• Own the configuration, management, and ongoing optimization of recruiting tools, including our ATS (Ashby) and other automation or AI‑based solutions used for sourcing, scheduling, and candidate engagement.
• Lead enablement efforts across the recruiting team by building documentation, training materials, and resources that promote adoption of tools, process changes, and reporting standards.
• Collaborate cross‑functionally with People, Finance, and Operations teams to ensure recruiting operations are aligned with broader systems and business planning.
• Stay on top of trends in recruiting technology, AI applications, and analytics to continuously level up our operational capabilities.

• 3‑5 years of experience in recruiting operations, talent analytics, or related roles, ideally within high‑growth tech environments.
• Deep expertise in building and scaling recruiting processes, reporting frameworks, and tooling infrastructure.
• Strong analytical skills with proficiency in Google Sheets, data visualization tools, and building dashboards that influence decision‑making.
• Hands‑on experience managing and customizing an ATS (experience with Ashby is a plus).
• A passion for process improvement and operational excellence—you thrive on turning complexity into clarity.
• Excellent collaboration and communication skills, with a track record of partnering closely with recruiting teams, hiring managers, and cross‑functional stakeholders.
• Comfort working in a fast‑paced, ambiguous environment and adapting quickly to changing priorities.

• Familiarity with tools that leverage AI to support sourcing, scheduling, and recruiting workflows.
• Experience supporting diversity hiring initiatives through data, process design, or reporting.
• Background in enablement or instructional design to support training and documentation efforts for recruiting teams.

• Trust:
  We build trust with our customers with our accountability, empathy, quality, and responsiveness. We build trust in AI by making it more accessible, safe, and useful. We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
• Customer Obsession:
  We deeply understand our customers’ business goals and relentlessly focus on driving outcomes, not just technical milestones. Everyone at the company knows and spends time with our customers. When our customer is having an issue, we drop everything and fix it.
• Craftsmanship:
  We get the details right, from the words on…