Front Office Receptionist

FRONT OFFICE RECEPTIONIST

Sandy Lane Hotel, an AAA Five Diamond, Forbes Five Star exclusive resort and a member of Leading Hotels of the World, is seeking to recruit a Front Office Receptionist.

The Front Office Receptionist will report to Front Office Manager. He/she will be responsible for the efficient operation of the Front of House areas including Resident Services, Cashiering, Concierge and Night Audit.

• Perform fast and efficient check-ins and check-outs, including responsibility for a cash drawer and auditing of daily postings
• Perform cashier duties including exchange of foreign currency, processing credit card payments
• Effectively handle and follow up with guests questions, problems and complaints
• Promote and inform guests of hotel services
• Ensure a high level of customer service is consistently maintained
• Assist the guests with airline, hotels, car rental, tours and restaurant reservations as requested
• Identify regular, repeat clients meeting their special requests as well as maintains record of the Guest History Program
• Ensure that all guest registration cards are correctly completed including billing, profiles, departure times and special requests
• Multitask in a fast pace work environment and meets the hotel’s standards at all times

• An Associate degree or BA in Tourism and Hotel Management or equivalent
• Two years’ related experience in hotel or service industry
• Good computer skills and proficiency in Microsoft office
• A working knowledge of accounting and Opera property management system
• Excellent interpersonal, telephone and communication skills
• A knowledge of Barbados and places of interest

The successful candidate must consistently maintain the highest standard of service and operational efficiency within all areas of responsibility.