Bellman, Hospitality ​/ Hotel ​/ Catering

Sandy Lane Hotel, an AAA Five Diamond, Forbes Five Star exclusive resort and a member of Leading Hotels of the World, is seeking to recruit a Bellman.

The Bellman will report to the Bell Captain and will assist with luggage and transportation requirements and provide information and service to guests.

• Maintain a professional appearance and is always courteous, friendly, helpful and articulate to internal and external guests. Maintains professional conduct at all times.
• Be flexible to work various shifts within the Front of House as well as assist co-workers when business demands.
• Communicate with the Bell Captain and the Front of House Manager so that they are kept fully aware of any relevant feedback from either customers or other departments.
• Have excellent telephone skills with the ability to promote and inform guests of hotel services, as well as resolve any guest problems which are encountered.
• Be appropriately conversant with guest while providing assistance and enquires about guest satisfaction
• Ensure a high level of customer service is consistently maintained, assists the guests with airline, hotel, car rental, tours and restaurant reservations as requested.
• Ensure that all guest comments, including complaints are dealt with in an effective and timely manner in order to facilitate good guest relations and optimize guest satisfaction.
• Ensure that guest request from the Opera PMS traces are actioned.
• Ensure that the Bell Team checklists are completed and signed off
• Extend a welcoming greeting upon arrival to the resort.
• Verify the number of pieces of luggage and guest preference of golf bags location or other items.
• Deliver luggage to room upon guest arrival making sure that garment bags and coats are hung in the closet and suitcase are placed on rack, right side up
• Ensure that faxes and packages will be delivered to the guestroom within 30 minute of receipt.
• Ensure that car seat position, mirrors, radios and personal items are undisturbed during valet process.
• Manage luggage for group check-ins/check-out and announce the arrival of new guests.
• Assist departing guests with luggage and transportation arrangements
• Control all vehicles in driveway area and ensure that no unauthorized parking
• Maintain Door coverage at all times and valet park cars as required,
• Assist with the Gate duties as required
• Handle golf bags for arrivals/departing guests and ensures delivery to the guest room or to the Golf Course
• Research lost and found items for guests and provide guest luggage storage

• Ability to stand for long periods of time and be able to lift up to a 70 pound piece of luggage.
• A minimum three (3) CXC including English and Mathematics.
• Excellent communications in English required to provide resort orientation and to answer guests’ questions.
• A valid Barbados driver's license and have a clean driving record.
• Excellent interpersonal, telephone and communication skills a knowledge of Barbados and places of interest