Hotel Sales Coordinator

Summary

At Schahet Hotels we want our guests to relax and be themselves which means we need you to:

• Be you by being natural, professional and personable in the way you are with people
• Get ready by taking notice and using your knowledge so that you are prepared for anything
• Show you care by being thoughtful in the way you welcome and connect with guests
• Take action by showing initiative, taking ownership and going the extra mile
• Treat all others with Respect, treating guests and fellow associates the way you want to be treated
• Demonstrate Integrity in all you do. Seek to always do the right thing, whether working in a group, team, or alone.
• Always be at the Service of our guest as well as fellow associates or managers. We believe that Service is making the reach to help or be of Service to all.
• Celebrate successes. Show Excitement in your work, the way you smile and greet others, the good news of others successes or awards. Participate in group and team activities either by your active support and participation or by your presence in the group.

The Sales Coordinator provides administrative support to enhance the duties of the Director of Sales, Guest Service Manager, and/or General Manager. The SC also implements and maintains guest appreciation for all groups by performing the duties listed below.

• Assists and helps to maintain marketing plan by communicating with DOS/General Manager regarding daily activities and leads
• Administers inside direct sales and strategies and communicates leads to DOS/General Manager
• Assists in coordinating blitzes including communication with new prospects
• Has thorough knowledge of Front Desk operations and assist by working shifts as needed
• Regularly meets with DOS/General Manager to communicate and discuss sales activities
• Administers group events including greeting all groups and individual tours and placing welcome baskets in group contacts’ room
• Backs‑up Guest Services by direct involvement in Front Desk Operations
• Offers ideas, suggestions and procedures for creating and maintaining Guest Satisfaction for all guests with focus on LNR and Group arrivals
• Attends any and all meetings involving discussion about Group or LNR as required by DOS or GM

• Facilitates the “guest of the day” program
• Sets up, maintains, and clears meeting room during and after events
• Coordinates catering events and communicates with kitchen staff
• Maintains all sales files and trace file system
• All other duties as assigned

• Problem Solving - Identifies and resolves problems in a timely manner;
  Develops alternative solutions;
  Uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations;
  Responds promptly to customer needs;
  Responds to requests for service and assistance.
• Interpersonal - Maintains confidentiality.
• Oral Communication - Responds well to questions;
  Demonstrates group presentation skills;
• Team Work - Contributes to building a positive team spirit.
• Written Communication - Writes clearly and informatively;
  Able to read and interpret written information.
• Managing People - Makes self‑available to staff; continually works to improve supervisory skills.
• Organizational Support - Follows policies and procedures including but not limited to, dress code policies
• Adaptability - Adapts to changes in the work environment;
  Manages competing demands;
  Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality - Is consistently at work and on time;
  Ensures work responsibilities are covered when absent;
  Arrives at meetings and appointments on time.
• Dependability - Commits to long hours of work when necessary to reach goals.
• Initiative - Asks for and offers help when needed.
• Planning/Organizing - Prioritizes and plans work activities.
• Professionalism - Treats others with respect and consideration regardless of their status or position.
• Quality – Looks for ways to improve and promote quality
• Quantity – Strives to increase productivity.
• Safety and Security - Observes safety and security procedures;
  Reports potentially unsafe conditions;
• Uses equipment and materials properly.