Night Audit & Guest Experience Lead

As a Night Auditor, you will manage essential end-of-day activities, such as posting charges to accounts, running night audit backups, and rolling the date over to the next day. You’ll handle guest check-ins, check-outs, room assignments, and requests for room changes or late check-outs, ensuring a seamless experience for every guest.

• Manage essential end-of-day operations, including posting charges to guest accounts, reconciling end-of-day reports, running night audit backups, and rolling over the date, ensuring the accuracy and integrity of hotel accounting records.
• Oversee guest check-ins and check-outs, handle room assignments, and manage requests for room changes or late check-outs, ensuring a smooth and seamless experience for guests throughout their stay.
• Reconcile end-of-day reports by reviewing and verifying all financial transactions and hotel activities, ensuring that they match and are accurate, and addressing any discrepancies to maintain the integrity of the hotel’s financial records.
• Anticipate guests' needs by actively listening, observing, and asking questions to ensure a tailored experience.
• Resolve guest issues promptly and innovatively to maintain a high level of customer satisfaction and loyalty.
• Report accidents, injuries, and any unsafe conditions to management to ensure a safe working environment.
• Operate the telephone switchboard station, process wake-up call requests, and inform guests of any messages received.

• Minimum of 1 year of experience, ideally in a high-volume hospitality environment.
• Strong customer service skills, with the ability to build positive guest relationships.
• Passion for the hospitality industry, with a commitment to learning and professional growth.
• Able to work overnight from 11pm-7am.

• Marriott experience.
• Fosse Experience.