Assistant Front Office Manager

The Monterey Plaza Hotel & Spa is a luxury property within the Woodside Hotel Group collection. This 284 room property has four penthouse suites, over 22,000 square feet of meeting space, expansive exterior space known as the Plaza, the Promenade and the Terrace, and an award-winning food and beverage program. Banquets, Coastal Kitchen, Schooners, Lobby Lounge, Tidal Coffee, and Room Service provide guests, groups, and local visitors numerous dining options.

Vista Blue Spa offers a wide array of services in an outstanding location on the penthouse suite level and hosts the Fitness Center in addition to retail and sundries. The Monterey Plaza is the only property in Monterey ranked No. 1 for both business and leisure by Trip Advisor. The Monterey Plaza’s mission is to consistently operate as one team, to produce raving fans, loyal guests and associates while achieving annual financial expectations.

Enthusiastically taking care of our guests defines hospitality at our property.

We are seeking an Assistant Front Office Manager to join our award winning team.

The Assistant Front Office Manager position is responsible for the supervision of the Front Office function of the Rooms Division. Their primary role will be to direct staff to uphold all established protocols in order for the hotel to consistently maintain a four-star level of guest service working closely with the Front Office team. The Front Office Manager is responsible to supervise and direct their daily efforts through adherence to all hotel protocols, procedures and standards.

Their areas of supervision include the Bell Valet and the Front Desk. The Assistant Front Office Manager also works closely with the Director of Front Office Operations to initiate, evaluate, coordinate, and implement initiatives that meet or exceed business objectives and goals per the annual budget and business plan. In the absence of the Guest Services Manager, provides supervision of the Concierge function.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Hire, train, develop, schedule, and manage Front Office staff; provide ongoing feedback and conduct performance evaluations.
• Ensure exceptional 4-Star guest service standards are met or exceeded; resolve guest and employee concerns promptly and professionally.
• Manage labor, payroll, and departmental expenses to align with budget and revenue forecasts.
• Oversee daily Front Office operations, including staffing levels, schedules, cleanliness, safety, and facility readiness.
• Maintain compliance with hotel policies, SOPs, accounting, payroll, safety, and labor regulations.
• Monitor service quality, guest feedback, and operational reports; take corrective action as needed.
• Collaborate with Rooms, Revenue Management, Reservations, and other departments to maximize revenue and operational efficiency.
• Ensure accurate guest profiles, loyalty follow-up, Kindness Alerts, VIP communication, and daily reporting.
• Lead daily lineups, participate in MOD program, attend required meetings, and communicate departmental priorities.
• Maintain Front Office systems, equipment, and software (Key Operator for Opera PMS).
• Operate within budgeted expense guidelines and complete additional duties or special projects as assigned.

The Assistant Front Office Manager is responsible to direct support staff and has the authority to enforce adherence to all hotel protocols, procedures and standards, and make decisions independent of established protocol in service of the business interests of the Monterey Plaza Hotel & Spa.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Ability to drive a standard and automatic cars, both domestic and foreign made.
• Ability to use a moderately complex computer system.
• Ability to provide accurate information and respond to questions from managers, clients, customers, and the general public.
• The ability to effectively deal with employees and customers some of whom will require high levels of patience, tact and diplomacy to diffuse anger, collect accurate information and resolve conflicts.
• Able to create reports, business correspondences, emails and memos.
• Basic math skills.
• Excellent organizational skills.
• Ability to read, listen and communicate effectively in English.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
• Meets legal age requirements for the position.
• Working knowledge of MS Office programs, such as Excel, Word, and Outlook is also necessary,

Two to five years or more experience is necessary. Working knowledge of MS Office programs, such as Excel, Word, and Outlook is…