Front Office Supervisor; part-time

Join to apply for the Front Office Supervisor (part-time) role at Fairmont Hotels & Resorts

Embrace your passion for outdoor recreation, natural beauty, and festivals in Telluride, CO while also pursuing a fulfilling career at Fairmont Heritage Place, Franz Klammer Lodge. Take a risk, make a change, and experience a new way of living life to the fullest while further developing your career. To live and work in a remote, box canyon surrounded by mountains and adventure is a once in a lifetime opportunity.

Our team is a group of passionate and empowered individuals who work hard so they can play hard, bringing their full selves to work each day. Experience an incredible work‑life balance as well as receive unmatched benefits packages by joining our team. Join the Fairmont family today!

Note: We do not have employee housing available.

The Fairmont Heritage Place, Franz Klammer Lodge, ideally located in Mountain Village, offers more than a Telluride resort experience – it provides luxury living in the heart of one of the world’s most sought‑after destinations. Telluride has long been hailed a top ski destination and with festivals all summer long and a myriad of outdoor activities, this unique city is a year‑round vacationer’s delight.

The lodge is just steps from the gondola, ski mountain, golf course and many other outdoor activities.

This Position Begins During the Winter 2025/26 Season – Approx. start date will be 11/17/25.

We are looking for a Reception Supervisor who will provide engaging, sincere, personalized service, turning moments into memories for our Owners and Guests. You will be an ambassador for an exceptional guest experience, inspiring your team and ensuring that every Owner and Guest feels valued.

• Wonderful work‑life balance with incredible access to the outdoors steps away from the lodge.
• Seasonal part‑time employment. Job attached off‑seasons.
• Option for 401(k).
• Incredible team culture with many engagement opportunities – a place to feel appreciated.
• Employee benefit card offering discounted rates worldwide.
• Learning programs through our Academies.
• Opportunity to develop your talent and grow within your property and across the world.
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21.

• Consistently offer professional, friendly and engaging service.
• Lead and supervise the Reception/Transportation team while ensuring all service standards are followed.
• Handle Owner/Guest concerns, react quickly, logging and notifying proper departments.
• Attend regularly scheduled departmental meetings.
• Assign tasks according to daily workflow.
• Balance operational, administrative and colleague needs.
• Assist Owners and Guests regarding hotel facilities in an informative and helpful way.
• Coordinate arrival and departure schedules for Owners and Guests.
• Coordinate daily transportation needs.
• Manage on‑duty responsibilities as assigned.
• Follow department policies, procedures and service standards.
• Follow all safety policies.
• Other duties as assigned.

• Valid Driver’s License in good standing required.
• Previous experience in a guest services department preferred.
• Previous Property Management System experience preferred.
• Computer literate in Microsoft Windows applications required.
• University/College degree in a related discipline an asset.
• Strong interpersonal and problem‑solving abilities.
• Highly responsible and reliable.
• Ability to work well under pressure in a fast‑paced environment.
• Ability to work cohesively as part of a team.
• Ability to focus on guest needs, remaining calm and courteous at all times.

• Frequent standing and walking throughout shift.
• Frequent kneeling, pushing, pulling, lifting.
• Occasional ascending or descending ladders, stairs and ramps.

• Tight‑knit, inclusive, and knowledgeable teammates.
• Supportive team always willing to work together to complete tasks.
• Cohesive teams able to succeed with and without direct supervision.

Applicants must be legally eligible to work in the USA. We are…