Guest Service Manager

Guest Service Manager – Hiring January 2026

Join to apply for the Guest Service Manager – Hiring January 2026 role at Sofitel
.

Located in prestigious Rittenhouse Square, the AAA‑rated 4‑diamond Sofitel – Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We offer a classic, French‑inspired menu, hand‑crafted cocktails, and a welcoming lounge. Our team of Ambassadors provides a magnifique and memorable experience.

We are seeking a service‑driven leader to create unforgettable guest experiences for our luxury guests. As a Guest Service Manager
, you will work with Front Office leadership to drive luxury, operational success and guest satisfaction scores while inspiring a dynamic team.

• Consistently offer friendly, engaging service that contributes positively to the Brand’s Vision and Mission.
• Coach and lead by example to improve performance and deliver luxury guest service.
• Administer all Front Office operations, including guest service, registration, room inventory, quality control, marketing, budgeting, policy implementation, and meetings.
• Monitor and develop the team’s performance through supervision, professional development, scheduling, counseling, evaluations, and recognition.
• Monitor service and satisfaction trends, evaluate issues, and make improvements.
• Implement brand standards and ensure staff knowledge of hotel products, services, and local events.
• Run daily reports, analyze data, and make decisions based on data.
• Resolve guest issues to satisfaction.
• Support other Rooms Division Leaders and ensure appropriate staffing.
• Manage all loyalty and guest recognition programs, including upsell programs.
• Maintain employee morale and create engagement programs.

• A passion for guest service and luxury customer service.
• Minimum of 3 years previous Guest Service/Front Desk management experience in a luxury hotel setting (preferred).
• Knowledge of Opera Cloud/Opera Property Management System is an asset.
• Excellent communication, strong leadership, organizational and problem‑solving skills.
• A poise under pressure with professionalism.
• A positive, can‑do attitude that empowers others.
• Ability to engage with guests, showing empathy and genuine care.
• Desire to learn and grow in a fast‑paced, challenging environment.
• Strong computer proficiency in Windows (Word, Excel, PowerPoint).

We are an inclusive company and prioritize attracting, recruiting, and promoting diverse talent.

Location:

San Francisco, CA

Salary: $90,000–$110,000

Seniority Level: Mid‑Senior level

Employment Type:

Full‑time

Job Function:
Other – Industry: Hospitality

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