Front Office Agent; m​/w​/d

People at 1800m above sea level are shaping the Luxury Mountain Travel. Our dynamic and international community offers our guests smart Luxury for an inimitable holiday experience. As a member of the Luxury Kulm Group you are part of the key to our success. Together, we make every stay deeply inspiring, unique and distinctive. And as such, we embrace our culture: understated luxury, inspiration, and a life experience.

Together, we make it happen. This is your chance to be a member of our shaping culture:

As a Front Office Agent, you are often the first and last point of contact for our international guests. In this role, you combine genuine warmth with the precision of 5-star hospitality, turning every stay into an unforgettable experience.

• The First Impression:
  Heartfelt check-in & check-out, professional rooming, and competent guest support throughout their entire stay.
• Service Excellence:
  Active contribution to a smooth daily front office operation according to the high standards of "The Leading Hotels of the World" (LHW).
• Coordination:
  Handling and processing reservations via Protel, as well as reliable cash management.
• Communication:
  Confident handling of guest inquiries and complaint management with tact and diplomacy.

• Foundation:
  Completed vocational training in the hotel industry and (initial) professional experience at the front office of a luxury or upscale hotel.
• Languages:
  
  Fluent in German and English. Additional languages are a welcome asset.
• IT
  
  Skills:
  
  Proficient in using Opera Cloud and MS Office.
• Personality:
  You stand out through your well-groomed appearance, a resilient nature, and a genuine passion for the art of service.

Why the Kulm? We offer you a workplace in one of the most exclusive locations in the world. Look forward to a motivated team, attractive benefits within the Kulm Group, and the opportunity to gain valuable experience in a tradition-rich environment. Ready for the Kulm Spirit? We look forward to receiving your application!

At Kulm Group, our employees are the heart of our success. We offer attractive development opportunities, comfortable accommodations, affordable meals in the staff restaurant, and numerous perks.

Apply now