Assistant Manager, Hospitality - To Kalon Collective

Job Description

Company Summary

We're the producers, creators and marketers of beer, wine and spirits brands that people love. At Constellation Brands, we're driven to push boundaries and think beyond today to deliver products and experiences that resonate now, tomorrow and well into the future. Because of this approach, we're the fastest-growing large CPG company in the U.S. at retail, with operations in the U.S., Mexico, New Zealand and Italy.

Our premium portfolio of iconic brands like Corona Extra, Modelo Especial, Kim Crawford, Robert Mondavi, The Prisoner, High West Whiskey, and more drive industry-leading growth for us today. Our ability to stay on the forefront of consumer trends has fueled our success since our founding in 1945 and will guide us in creating the next generation of products and experiences Worth Reaching For.

Position Summary

The Assistant Manager, Hospitality at To Kalon Collective supports the day-to-day operations of hospitality and guest experiences for the winery's prestigious ICON portfolio, including Schrader, Double Diamond, and To Kalon Vineyard Company. Working closely with the Hospitality leadership team, this role is instrumental in delivering exceptional guest programming particularly for Trade partners and Wine Club members and ensures that every visitor interaction reflects the legendary Robert Mondavi brand and the values of Constellation Brands.

The Assistant Manager, ICON coordinates guest experience logistics, collaborates with cross-functional teams, and maintains rigorous hospitality standards to help preserve the winery's reputation as a premier Napa Valley destination for discerning guests and industry partners.

Key Responsibilities

Guest Experience & Programming

The Assistant Manager, ICON Portfolio is responsible for designing and delivering engaging daily guest experiences and educational programming that reflect the prestige of the ICON portfolio at Robert Mondavi Winery - including Schrader, Double Diamond, and To Kalon Vineyard Company. This role coordinates all hospitality activities related to the ICON portfolio and supports Trade and Wine Club member visits to Robert Mondavi Winery, ensuring that each interaction is seamless, consistent, and memorable.

The Assistant Manager is accountable for executing guest experience strategies that drive revenue conversion and key performance indicators (KPIs) such as guest engagement, sales per visitor, and member retention. By actively monitoring guest feedback and analyzing performance data, this position helps to continuously refine daily experiences, maximize guest satisfaction, and achieve measurable results for the ICON portfolio and the broader guest community at Robert Mondavi Winery.

Operational Support & Excellence

The Assistant Manager, ICON Portfolio is responsible for ensuring that all hospitality environments related to the ICON portfolio at Robert Mondavi Winery including Schrader, Double Diamond, and To Kalon Vineyard Company consistently meet the highest standards of cleanliness, safety, and presentation. This creates an inviting and polished atmosphere for every guest, including those visiting for Trade and Wine Club member experiences.

A key aspect of this role is supporting the implementation and strict adherence to standard operating procedures (SOPs), which are essential for maintaining operational efficiency, accuracy, and regulatory compliance across all guest-facing activities. The Assistant Manager, ICON Portfolio also assists in managing staffing schedules, resource allocation, and daily logistics to optimize service delivery and support the smooth operation of the hospitality team.

Additionally, this role participates in regular reviews of operational performance, actively contributing ideas for process improvement and innovation, and helping to refine SOPs to further elevate both guest satisfaction and operational excellence for the ICON portfolio at Robert Mondavi Winery.

Financial & Business Support

The Assistant Manager, ICON Portfolio plays a critical role in supporting the financial and business objectives of the ICON portfolio at Robert Mondavi Winery - including Schrader, Double Diamond, and To Kalon Vineyard Company. This role assists in tracking and developing key performance indicators (KPIs) related to guest engagement, Trade and Wine Club member visits, and revenue generated from ICON portfolio experiences.

The Assistant Manager, ICON Portfolio provides valuable input for monthly business reports and helps identify operational gaps or opportunities to enhance efficiency and profitability. By effectively managing daily operations and maintaining a strong focus on cost controls, this position supports the achievement of financial and attendance targets, ensuring the ongoing success and growth of the ICON portfolio's hospitality function at Robert Mondavi Winery.

Destination Marketing & Collaboration

The Assistant Manager, ICON Portfolio supports destination marketing efforts by actively…