Lead Host

Job Details

Your responsibilities will include assisting in banquet event service and events, overseeing the daily operations of the host stand, ensuring a warm and welcoming guest experience, and providing exceptional service to all members and guests. This role requires strong leadership, communication, and organizational skills, as well as a genuine passion for hospitality all aimed at fostering connections and ensuring our team thrives together in a spirit of collaboration and shared purpose.

Essential Duties and Responsibilities:

• Deliver service with care and attention, always prioritizing quality and the well-being of the Members.
• Greet and welcome guests with a warm and sincere smile, creating a positive first impression.
• Seat guests promptly and efficiently, considering guest preferences and table availability.
• Manage reservations, answer phone calls, and handle inquiries professionally and courteously.
• Provide accurate wait times and communicate effectively with guests regarding delays.
• Assist guests with inquiries, questions, and any special requests.
• Address guest concerns and resolve issues promptly and professionally.
• Ensure guest satisfaction throughout their dining experience.
• Supervise and train new Host/Hostesses on restaurant policies, procedures, and service standards.
• Monitor Host performance and provide constructive feedback and coaching.
• Create and maintain a positive and productive work environment for the Host team.
• Manage the flow of guests through the restaurant, ensuring a smooth and efficient dining experience for all.
• Maintain a clean, organized, and welcoming host stand area.
• Assist with special events and private dining arrangements as needed.
• Communicate effectively with servers, managers, and other staff to ensure seamless service.
• Maintain accurate records of guest information and reservations.
• Provide regular updates to management on guest feedback and operational issues.
• Any other duties, as assigned.

Required Skills and Qualifications:

• Excellent communication and interpersonal skills that foster a friendly and collaborative atmosphere.
• Ability to carry heavy plates, trays and racks.
• A commitment to providing exceptional service that makes a difference to our Membership.
• May be required to work evenings, weekends and holidays.