Overnight Guest Relations Supervisor

Overnight Guest Relations Supervisor (Big Sur, CA)

Are you a night owl and prefer having day time hours at your leisure? Would you describe yourself as a problem-solver and an analytical thinker? If so, then this position may be the challenge you are looking for.

POST RANCH INN, the world renowned boutique hotel in Big Sur, seeks an Overnight Guest Relations Supervisor to join our team!

The nature of the position requires working during late PM and early AM hours (generally 11:00pm – 7:00am), 5 days per week. Occasional vehicle usage will be required, must be 21 years of age to operate and have a clean driving record under insurance guidelines.

JOB OBJECTIVE: As a member of Post Ranch Inn, the Overnight Supervisor is responsible for ensuring night audit is performed accurately and in a timely manner, and for assisting guests with overnight requests. This role will act as manager on duty and be responsible for issues that arise overnight to ensure that Post Ranch exceeds expectations of each guest during each stay, in an effort to ensure 100% guest satisfaction and desire to return.

ESSENTIAL JOB FUNCTIONS:

• Act as manager on duty for the Hotel as the lead, and, at times, the only personnel active throughout the night
• Post necessary charges to guest rooms, perform daily checks and balances for all guest reservations, and run nightly audit on property management system
• Create and deliver all necessary reports to appropriate departments/managers
• Answer all guest calls in a prompt and courteous manner
• Assist with late check-ins and early check-outs as needed
• Communicate with other departments on information that impacts night audit
• Maintain knowledge of hotel facilities/services, rates, room accommodations, and all hotel and departmental policies and procedures
• Take appropriate action in the case of an emergency in or around the Hotel and the entire property
• Provide ride service to employee parking for the last Sierra Mar employee/manager
• Maintain an organized and clean Front Desk
• Ensure Night Audit associates are performing all necessary tasks accurately and efficiently
• Train new Night Audit associates as necessary
• Other duties as assigned

ESSENTIAL WORK

SKILLS:

• Accounting skills: ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals
• Computer skills: proficient in property management systems, basic reporting tools, and standard office software
• Ability to compute rate, ratio, and percent
• Ability to draw and interpret bar graphs
• Effective verbal and written communication skills in English; secondary languages preferred for communication with ESL guests and staff alike
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine correspondences
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
• Ability to deal with problems involving several concrete variables in standardized situations
• Dealing successfully with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds

EDUCATION and/or

EXPERIENCE:

• High school diploma or general education degree (GED)
• One year related experience and/or training in hospitality; or equivalent combination of education and experience.
• College degree and/or certification in accounting highly preferred.
• Occasional vehicle usage will be required, must be 21 years of age to operate and have a clean driving record under insurance guidelines

Pay range for the Overnight Guest Relations Supervisor position is $28.00 - $32.00 per hour (DOE)

ABOUT US: Post Ranch Inn is one of the most acclaimed luxury resorts in the world and is consistently listed as one of the world's best places to stay. Embracing the dramatic beauty of the California coastline with its cliffs, mountains, and panoramic ocean views, the 39 guest rooms and private homes blend rustic elegance with luxury and comfort, intertwined with a strong commitment to environmental and social responsibility.

Post Ranch Inn is a member of the prestigious Preferred Boutique Hotel group, and hotel amenities include…