House Attendant - Regent Santa Monica

About Us:

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk‑in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award‑winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails.

Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state‑of‑the‑art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship.

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As a House Attendant, your primary responsibility is to maintain the resort’s elegance and comfort, focusing on operations to enhance our guests’ stay and satisfaction. You will play a pivotal role in ensuring the guest rooms, corridors, and service areas are immaculate, well‑organized, and equipped with essential Regent amenities. By demonstrating an unwavering commitment to cleanliness, attention to detail, and guest satisfaction, you will contribute to the delivery of a world‑class guest experience.

You will assist room attendants on assigned floors to deliver or retrieve items. Also, you will fulfill guest’s delivery or retrieve items requested by guests.

Reporting to the Director of Housekeeping, every day is different, but you will mostly:

• Promote Regent’s service philosophy and style through our people attributes.
• Maintain impeccable personal grooming standards to uphold the professional and property style of the resort.
• Retrieve housekeeping assignments and other tools essential for your shift.
• Attend daily pre‑shift meetings.
• Organize all cleaning supplies and equipment.
• Ensure all chemical bottles are properly labeled following MSDS (Martial safety data sheet guideline).
• Retrieve and wear all PPE (Personal Protective Equipment) and adhere to health and safety protocols during glass care tasks.
• Ensure all public areas, service elevator landings, linen closets, and pro‑host stations are thoroughly cleaned.
• Stock all housekeeping carts with linens, terry, and amenities as outlined in the Hostar pro‑host system.
• Polish brass fixtures in assigned corridors and public areas.
• Ensure all linen closets are adequately stocked with the day's worth of linens, terry, and amenities as outlined with the Hostar pro‑host system.
• Collect soiled linen and trash from rooms when alerted.
• Restock and refill all housekeeping chemical bottles to ensure an adequate supply for the next day.
• Restock and refill all bulk amenities (i.e. shampoo, conditioner, shower gel, hand soap, body lotion, and bar soap) to ensure adequate supply in housekeeping closets.
• Assist turndown attendants with refilling ice for evening service.
• Arrange items on the cart in an aesthetically pleasing and organized manner.
• Ensure all rooms are stocked and provided with the “With Compliments” offerings i.e. sweet snack, savory snack, healthy snacks, and beverages.
• Ensure guest rooms are stocked with the following glassware: champagne flutes, wine glasses, rock glasses, water tumblers, coffee mugs, and espresso cups and saucers.
• Ensure the Nespresso machine, Kettle, coffee station, and tray are clean and well organized.
• Ensure all preferences the guest requests are stocked in the…