Recreation Desk Staff

Yosemite CA - Yosemite National Park, CA 95321

Overview Salary Range: $17.50 - $17.50 Hourly Position Type:
Full Time

Job Shift:
Any Education Level:
High School Category:
Customer Service

We are looking for a warm, friendly individual with high standards who enjoys helping people and providing exceptional guest service for guests and employees alike. Recreation Desk Staff are the key point people at our recreation department activities desk working directly with our guests to provide them information and to arrange their guided recreation. Additionally, they execute our daily and nightly activities, maintain the recreation department materials and files, and are responsible for the general upkeep and presentation of the Recreation Center.

Ideal candidates have been top performers in their previous roles and are excited to help make a place like the Lodge even more special and memorable for our guests. Ideal candidates will also have extensive in‑person customer service and front desk/reservations experience. We welcome career‑oriented candidates.

Reasonable accommodations may be made to enable individuals with disabilities to perform these essential functions.

• Provide our guests with the best in service, courtesy, and care
• Assists guests with requests and/or complaints after regular office hours
• Maintain cleanliness standards in Recreation Areas
• Participates in departmental strategy discussions and determination of goals and priorities
• Maintains guest relations by providing information to visitors and arranging guided and unguided recreation opportunities
• Uses best judgment and follows Recreation Emergency Action Plan in absence of Recreation Management
• Possess conflict resolution skills
• Complete department/shift checklists and/or reports for relevant shifts
• Maintain a neat, clean and well‑groomed appearance
• Performs other related duties as assigned
• Work safely to avoid injuries and accidents, including wearing proper Personal Protective Equipment
• When finding unsafe conditions and maintenance concerns, address them immediately by turning in maintenance Service Requests

• Prior front desk/reservations/customer service or similar experience
• Ability to establish priorities, work independently, and proceed with objectives without supervision
• Ability to meet consistent attendance
• Must have excellent written and verbal communication skills
• Ability to interact with colleagues, supervisors and guests face to face
• Excited about creating a warm family atmosphere for guests & staff while maintaining high standards
• High integrity
• Guest service oriented and staff‑focused
• Mature and personable with a relaxed nature
• Leading a healthy, drug‑free lifestyle
• Dynamic, fun, and likes the outdoors
• Flexible with a “whatever it takes” attitude

• The physical environment requires the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions.
• Frequent walking, twisting, bending, stooping, kneeling, crouching, crawling, reaching, sitting, climbing stairs
• Ability to stand and move continuously.
• Lifting up to 50 pounds maximum.

• Full time position available immediately
• Room and board available for fixed weekly cost both Onsite and Offsite
• Regular schedule with specific days off will be established
• Healthcare benefits available after 90 days
• 401K eligible with company match after 1 year

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.