Guest Service Supervisor

Overview

The Marina Del Rey Hotel is looking for a Guest Service Supervisor to join the team! The Guest Service Supervisor will be responsible for the smooth and efficient day-to-day front desk operations of the hotel.

• Maintain a friendly, cheerful and courteous demeanor at all times, while providing personalized service to hotel guests.
• Communicate effectively with guests and fellow team members.
• Be proficient at all Guest Service systems and processes.
• Supervise, train, coach and retrain Guest Service Team on systems, processes, procedures and guest interaction.
• Oversee and ensure accountability in all aspects of Guest Service Team’s performance.
• Responsible for all front office activity during scheduled shifts.
• Monitor and adjust room availability status.
• Check travel agent commissions, franchise frequent stay program activity and central reservations.
• Monitor and complete filing of registration cards, reservations, correspondence and no- shows.
• Check Maid’s list and ensure room availability status is accurate.
• Check and audit banks.
• Check dry cleaning status.
• Check timecards to posted schedule.
• Submit daily report to Guest Services Manager (written or verbal).
• Maintain good guest relations by keeping abreast of all in-house and area functions in order to answer questions and concerns with timely and knowledgeable responses in person and on the phone.
• Contribute to and maintain established information and communication sources such as department and front desk logbooks in order to enhance department communications and operations.
• Provide assistance to other team members and departments to contribute to the best overall performance of the department and hotel.
• Perform other duties as assigned, requested or deemed necessary by management.

$23.00-$25.00 per hour

• Good customer service, communication skills (written and verbal) and attention to detail. Salesmanship and public relations.
• Personnel supervision and training. Ability to prioritize, organize and delegate work assignments. Ability to maintain good team member relations. Ability to develop and maintain effective guest relations. Ability to direct performance of team members and follow-up with corrective action where needed.
• Basic accounting procedures, typing, cash registers, calculators and computer skills required.
• Current valid driver’s license, proof of auto liability insurance. Dependable.

Standing for long periods of time; frequently walking indoors, outdoors, up and down stairs, sitting, bending, stooping, twisting, reaching, lifting and carrying. Reaching above, at and below shoulder level. Lifting and carrying unassisted up to 20 lbs.

Medical, Dental and Vision Insurance, 401k, Vacation and Sick Leave are offered with this position along with a Team Member Travel Program, encouraging each team member to visit sister properties and enjoy exclusive team member rates for rest and relaxation.

• Required:
  
  2 years
• Supervisor-level experience, Front Desk operations

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.