Senior Practice Manager - GI Service Line - South

Find your calling at Mercy! The Senior Practice Manager will play a critical role in ensuring the efficient and effective delivery of healthcare services while maintaining high standards of patient care. This position requires strong leadership skills, strategic thinking, and a comprehensive understanding of healthcare management principles.

Scope Criteria: 12 physicians and 6 APPs
• Provide oversight to Mercy Clinic Gastroenterology, Mercy Clinic Colon & Rectal Surgery and Mercy IBD and Gastroenterology Center

Position Details:

Senior Practice Manager, Gastroenterology

Mercy Hospital South

This role requires strong clinic management experience, proven capability in leading clinical operations, and the ability to build and maintain effective relationships with physicians, APPs, and interdisciplinary teams.

• Supervise caregivers and support staff to ensure excellent patient experience and engagement.
• Provide orientation, role-based training, and ongoing performance management.
• Oversee clinic operations, staffing, scheduling, and provider access.
• Lead patient experience initiatives, including service recovery and action plans.
• Communicate regularly with physicians, APPs, and caregivers to support clinic goals.
• Monitor financial performance, visit volumes, denials, and prior authorizations.
• Ensure timely completion of department work queues (GFE, Referral In, Follow-Up).
• Use EHR and technology tools to improve workflows and outcomes.
• Maintain operational standards, policies, and a safe, efficient clinic environment.
• Analyze key performance metrics and implement improvement strategies.
• Support leadership with goal attainment, planning, and productivity initiatives.

Education:

• High school diploma or equivalent

Experience:

• 5 years of healthcare or supervisor experience
• Experience in a physician clinic setting required

Skills, Knowledge Abilities:

• Leadership:
  Ability to inspire and motivate caregivers to achieve practice goals.
• Problem-solving:
  Capacity to identify issues and implement effective solutions.
• Communication:
  Clear and concise verbal and written communication skills.
• Teamwork:
  Ability to collaborate with physicians, caregivers, and other stakeholders.
• Time Management:
  Efficiently prioritize tasks and manage competing priorities.
• Adaptability:
  Flexibility to adjust to changing priorities and environments.

From day one, Mercy offers outstanding benefits - including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you ll grow with us.