Admitting Representative; ED), Patient Registration

Position: Admitting Representative (ED), Patient Registration, Full Time, Days
Location: California

** ABOUT MARINHEALTH
** Marin Health is already realizing the benefits of impressive growth and has consistently earned high praise and accolades, including being Named One of the Top 250 Hospitals Nationwide by Health grades, receiving a 5-star Ranking for Overall Hospital Quality from the Centers for Medicare and Medicaid Services, and being named the Best Hospital in San Francisco/Marin by Bay Area Parent, among others.
** Company:
** Marin General Hospital dba Marin Health Medical Center
** Compensation Range:**$30.00 - $41.86
*
* Work Shift:

** 8 Hour (days) (United States of America)
** Scheduled Weekly

Hours:

** 40
* * Job Description

Summary:

** Coordinates for the efficient and orderly admission of inpatients, the registration of outpatients, and ensures that accurate patient information is collected. Makes certain that patient wait times are minimized, patient satisfaction is high, and overall quality is at or above 95%. Also responsible for preparing materials related to these processes and collecting all required deposits, copayments, co-insurances or deductibles. Greets all patients promptly, courteously and directs them to the appropriate areas.
** Job Requirements, Prerequisites and

Essential Functions:

**** Job Specifications:
***
* Education:

*** High School diploma or GED. Associates degree in healthcare or business field preferred.
** Experience
* ** One or more years of experience working in one of the following areas of an acute care setting;
Admitting/Registration, Pre-admission Process, Insurance Verification. or clerical experience in a healthcare setting is preferred. Computer experience required.
** License and

Certifications:

*** Basic Life Support Required at hire
* Integrative Agitation Management (IAM) Required within 30 days of hire
** Prerequisite

Skills:

*** Working knowledge of overall aspects of the admissions process as it relates to patient admissions, pre admissions, insurance verification and customer service is preferred.
* Must be able to work tactfully and professionally with patients, family members and all other hospital staff they encounter.
* Ability to problem solve, multi task efficiently and organize and prioritize tasks.
* Demonstrated excellent verbal and written communication skills with preference to speaking English, Spanish or other languages.
* Understanding of the overall diversity of our patient population and treating everyone with respect and courtesy.
** Primary Customer Served (Age Specific Criteria):
*** This position is not a patient care position, and as such, this section does not apply.
** Patient Privacy (HIPAA Compliance):
** This position has access to protected health information. The protected health information this position has access is demographic information, date of service information, insurance/billing information and medical record summary information. This position requires this patient health information in order to perform the functions outlined as part of this position description.
*
* Duties And Responsibilities:

**** Essential (Not Modifiable)
** Patient Registration Process:
* Responsible for timely, accurate and consistent registration of all patients, this could include functions related to Pre-Registration, Prior Authorization or Insurance Verification
* Responsible for the obtainment of timely and accurate information in order to establish a complete Medical Record and proper demographic and financial information. Measured error rates are to be at 5% or less of total registrations performed
* Responsible for processing registration records and distributing this information to hospital departments
* Responsible for the collection of deposits, copayments, deductibles or co- insurance as required
* Maintains strong working knowledge of insurance and billing requirements necessary to assure a complete and accurate registration
* Escorts or arranges escort of patients when necessary, to patient care units by wheelchair or walking
* Demonstrated strength in customer relations’ skills. Greets and provides information to patients and visitors
* Answers telephone in a professional manner and relays information timely
* Maintains effective working…