Community Worker II – Spanish Speaking - Family Health Services

The County of San Mateo Family Health Services – Women, Infants, and Children (WIC) Program is currently seeking experienced candidates for the Community Worker II – Spanish speaking required vacancy. There is one Full-Time, Regular position located in San Mateo County.

Community Workers in the WIC Program provide a wide variety of participant services, including eligibility determination, nutrition counseling, and breastfeeding education to pregnant people, post‑partum people, infants, and children up to their 5th birthday. They also provide referral and outreach services.

All Community Worker II’s rotate and should be available to work at any of our locations (East Palo Alto, Redwood City, San Mateo, South San Francisco, Daly City, Half Moon Bay, and Pescadero). Transportation to each work site is the employee's responsibility.

• Knowledge of principles and practices in Sociology, Child Development, Nutrition, or Health‑related fields.
• Sensitivity to the needs of the economically/socially disadvantaged.
• Client and customer centric.
• Ability to motivate others and work as a team member.
• Collaboration with community partners and other agencies as needed.
• Strong interpersonal skills.
• Excellent customer service.
• Effective communication, both orally and in writing, in English and Spanish.
• Highly organized, flexible, and able to work independently.
• Multi‑task, prioritize, and thrive in a constantly evolving environment.
• Good judgment with participant needs.
• Proficiency with computer applications such as Microsoft Word, Excel, PowerPoint, Outlook, and related programs.

• Determine eligibility for the WIC Program.
• Schedule and reschedule appointments.
• Counsel participants on basic nutrition facts and help them set realistic goals.
• Facilitate group discussions on various nutrition topics, including breastfeeding.
• Provide referrals to county and community programs as appropriate.
• Attend all staff and in‑service meetings.

NOTE:

The eligible list generated from this recruitment may be used to fill future extra‑help, term, unclassified, and regular classified vacancies.

• The ability to speak, read, and write fluently in English and Spanish is required for this position.

• Problems, needs, attitudes, and behavior patterns of the client population and the overall community served.
• Social and community resources.
• Techniques for group and individual counseling.
• Basic case management processes.
• Identification and utilization of social and community resources.
• Perform clerical support work with accuracy, speed, and minimal supervision.
• Techniques for effectively representing the County in contacts with the general public, other agencies, community groups, and various business, professional, educational, and regulatory organizations.
• Techniques for providing a high level of customer service by effectively dealing with the public, clientele, and staff.
• Basic record‑keeping principles and practices.
• Modern office practices, methods, computer equipment, and applications related to the work.

• Address the client population's unique needs in a culturally sensitive manner.
• Relate and communicate effectively with the community served.
• Learn and understand the organization and operation of the assigned department and related agencies as necessary to assume responsibilities.
• Respond to and effectively prioritize multiple phone calls and requests for service.
• File materials alphabetically, chronologically, and numerically.
• Use English effectively to communicate in person, over the telephone, and in writing.
• Establish, maintain, and foster positive and effective relationships with those contacted in the course of work.
• Interpret and apply administrative and departmental policies and procedures.
• Organize, maintain, and update office database and record systems.
• Organize own work, set priorities, and meet critical deadlines.
• Enter and retrieve data from a computer with sufficient speed and accuracy to perform assigned work.
• Use tact, initiative, prudence, and independent judgment within general policy, procedural, and legal guidelines.
• Interpret agency programs and policies to…