Patient Access Representative-PRN- Aurora

Overview

Find your calling at Mercy! The Patient Access Representative is often the first point of contact for our patients and must represent Mercy with the highest standard of customer service, compassion and perform all duties in a manner consistent with our mission, values and Mercy Service Standards. The Patient Access Representative will facilitate all components of the patient's entrance into any Mercy facility.

This may include scheduling, registration, benefit verification, pre-certification and financial clearance including pre-visit collection. The Patient Access Representative will be responsible for ensuring that the most accurate patient data is obtained and populated into the patient record. This role requires exceptional attention to detail and knowledge of insurance carriers, Medicare guidelines as well as federal, state and accreditation agencies.

• Facilitate patient entry processes at Mercy facilities, including scheduling, registration, benefit verification, pre-certification and financial clearance (including pre-visit collection).
• Obtain and populate accurate patient data into the patient record.
• Maintain knowledge and competence with insurance carriers, Medicare guidelines and relevant federal, state and accreditation requirements.

• 1-3 years clerical experience and customer service experience preferred.
• Experience with medical terminology and insurance plans preferred.
• High School diploma required; some college helpful.

• Effective communication skills, both oral and written; excellent telephone etiquette.
• Ability to establish and maintain positive working relationships with patients, physicians, clinical and non-clinical staff, and insurance companies.
• Strong organizational skills and attention to detail.
• Ability to work under stress, meet deadlines and maintain accuracy in daily tasks.
• Proficiency with computer systems; ability to use a 10-key calculator and computer keyboard.

• Position requires the ability to push, pull, and/or lift 50 lbs on a regular basis.
• Position requires prolonged standing and walking during each shift.
• Position requires the ability to grip, reach, bend, kneel, twist, and squat to perform duties.

From day one, Mercy offers outstanding benefits — including medical, dental, and vision coverage, paid time off, tuition support, and matched retirement plans for team members working 32+ hours per pay period.

Join a caring, collaborative team where your voice matters. At Mercy, you ll help shape the future of healthcare through innovation, technology, and compassion. As we grow, you ll grow with us.