Resident Services Supervisor

Position Summary

The Resident Services Supervisor will report to the Resident Services Director and will assist with overseeing the Resident Care Department and prioritizing resident health, including but not limited to overseeing medication administration and record keeping, scheduling staff, developing daily tasks, initiating, and maintaining emergency packets, and will ensure the organization of resident charts.

• Oversee the recruitment, hiring, and onboarding processes for team members, ensuring the selection of qualified candidates who align with organizational values.
• Ensures team members complete required training and are following Title 22 regulations.
• Ensure that team members meet established performance standards by delivering continuous training, coaching, and supervision to enhance their skills and effectiveness.
• Oversee the staff schedule and ensure adherence to budget.
• Monitor team members’ medication administration, including frequent audits of medication records, order medications from pharmacy, maintain record, and assure that medications are properly stored and cared for.
• Records all significant changes regarding resident health and mainstream communication to the appropriate parties. This includes residents’ well-being and any reactions to drugs, treatments, and significant incidents.
• Assist with medication management as needed, including med pass and documentation.
• Update medical charts and care plan. Maintain daily resident records in accordance with company policy and procedures. This includes documentation related to medication distribution, leisure activities, and incidents/observations.
• Perform work assignments and attend required in service training. Report concerns and problems to supervisor.
• Incorporate State Department of Social/community Services/Public Welfare/Licensure requirements during in-service training and orientation.
• Review and implement incident reports; evaluate for need of intervention to minimize risk of further occurrences.
• Schedule Personal Care Assistants and develop daily tasks and make assignments.
• Ensure medical supplies are always in stock. Takes inventory and orders supplies.
• Follow up weekly on bath schedules and vital signs (blood pressure, weight, and respiration, etc.).
• Act as point of contact for communication with supervisors, doctors, and families.
• Contribute to Community relationships by demonstrating cooperation and professional conduct with residents, families, fellow team members, physicians, pharmacies and other vendors or persons.
• Contribute to team effort by being flexible in work assignments; by furnishing support, taking initiative, and by understanding how this position affects and compliments all other community positions.
• Maintain all health equipment for safety and proper function.
• Lift and/or transfer residents as needed.
• Correct environmental hazards in an appropriate and safe manner.
• Check resident files weekly for appropriate and necessary signatures.

• The incumbent in this position will directly supervise a large number of Caregivers and Med Techs.

• Minimum of a high school diploma or equivalent.
• Minimum of 2 years’ experience in resident care or similar setting.
• Minimum of 1 year experience passing medications.
• At least 21 years of age.
• Required Health Screening, TB Clearance, and Criminal Record Clearance.
• Any special licenses, certifications, and certificates (First Aid/ CPR Certified).
• Special skills needed to meet client needs [California Code of Regulations Sections: 85065(f)/87411(g)].
• Certified nursing assistant certification a plus.
• Able to speak, read, write, and understand the English language fluently.
• Ability to work additional hours which could include evenings and weekends.

• Strong leadership and supervisory skills, with the ability to mentor and develop team members effectively.
• Excellent communication skills, both verbal and written, for interacting with residents, families, and interdisciplinary teams.
• Competency in managing documentation and maintaining accurate records in compliance with organizational…