Medical Assistant Training Coach - O'Fallon, MO

Location: O'Fallon

* Graduate of a Medical Assistant Program preferred
* 1+ years of Medical Assistant experience under a licensed healthcare supervisor within the last 3 years preferred
* CPOE must be obtained within 2 weeks of hire if Medical Assistant Certification is not obtained upon hire required
* High school diploma or equivalent required
* Medical Assistant experience preferred for Graduate of a Medical Assistant Program or
* 2+ years of experience within the last 3 years under a licensed healthcare supervisor in lieu of a Medical Assistant program preferred.
* Training or related experience
* required
* * Experience using Electronic Health Record (EHR)
* Urgent care experience
* preferred.
** ARMA
- American Registry of Medical Assistants
* CCMA
- Certified Clinical Medical Assistant (verified through NHA, National Health career Association)
* CMA
- Certified Medical Assistant (verified through AAMA, American Association of Medical Assistant)
* RMA
- Registered Medical Assistant (verified through AMT, American Medical Technologists or AAH, American Allied Health)
* NCMA
- National Certified Medical Assistant (verified through NCCT, National Center for Competency Testing)
* NRCMA – Nationally Registered Certified Medical Assistant (verified through the National Association for Health Professionals)
* Proficient use and understanding of medical terminology
* Clinical skills in Point of Care Testing, vitals intake, clinical laboratory procedures
* Proficiency in Microsoft Office programs (i.e., Word, Excel, PowerPoint, Outlook, etc.)
* Excellent verbal and written communication skills
* Excellent presentation skills
* Excellent organizational skills
9. TEAMWORK/COLLABORATION – Demonstrates skills and abilities in collaborative efforts with experience in team/project-oriented activities.
* Teach and evaluate team members’ technical skill competencies using pre-approved methods and procedures.
* Conduct orientation to the center, department and/or organization to cover predetermined learning items.
* Teach and train team members to bring them up to predetermined levels of competency for the specific job.
* Hosts Learning Coach Workshop, as needed.
* Acts a backup to the Training Specialists and completes classroom-based training; complete Airtable compliance documentation.
* Meets the required minimum 40 hours to a maximum of 80 hours of dedicated time invested with up to 6 assigned team members to ensure a level of knowledge and skills is acceptable within the company’s learning standards required.
* Ensure a flexible schedule to capture new hires with challenging schedules i.e., Per Diems, Temporary, etc.…
* Provide in-center coaching to new team members on all assigned areas of the core competencies.
* Offer hands-on market specific training needs, from new hire training, check-ins, market process updates/changes, clinical refresher needs, registration process refresh/updates, and annual competencies.
* Ensure accountability of team members’ competence validation.
* Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
* Meets with the Training Specialist regularly to support market operation training needs related to the team members’ learning journey including, but not limited to, new hire training, market learning process updates/changes, other market training needs.
* Assists in maintaining Airtable compliance by completing and uploading Core Competency Checklist and submitting the Competency Evaluation via digital Airtable form.
* Maintain team member evaluation feedback being at the fully meets or higher level each year.
* Collaborate with Training Specialists and Learning team leaders for ongoing quality improvements for the training program.
* 30, 60, 90-day check-ins for training needs to include, but not limited to, checklist to round and check comfort level
* Track and manage the assigned completion of Core Competency Checklist items and submit e-form when completed for new team members.
* Provide timely feedback on assigned team member performance and escalate any issues if required.
* Operates in a mobile capacity; travel to sites where majority of new hires home…