Director of Hope

Job Title:

Director of Hope

Department:
Welcome Center

FLSA Status:
Exempt

Reports to:

Chief Care Officer

Classification:
Full-Time (40 hours)

Revision Date:
December 2025

Schedule:

Monday – Friday

Hours:

9:00 AM – 5:30 PM (Flexible)

Pay: $100,000/year - $115,000/year

Benefits Eligibility:
Yes

Maple Counseling is a 501(c)(3) nonprofit organization dedicated to providing affordable, comprehensive mental health services to individuals of all ages, couples, and families. We also offer training for graduate and postgraduate students pursuing licensure in the mental health field. More than just a counseling center, Maple is the Heart of Mental Health— a sanctuary of healing and wellness, where soothing music and dedicated meditation spaces create a calming environment.

When you don’t know where to turn, turn to Maple. You are welcome here!

Maple Counseling seeks a dynamic and adaptive professional to be our Director of Hope at the Briskin | Wilder Welcome Center. This is a role for a licensed clinician skilled in understanding the mental health domain and navigating its processes, in psychosocial assessment, providing effective therapeutic services, resource finding and community building.

The Director of Hope is the steward of the client experience at Maple Counseling. This role exists to ensure that every individual who reaches out to Maple feels welcomed, safe, understood, and supported—from first contact through admission, throughout the course of therapy, and through discharge or transition of care.

The Director of Hope will oversee and integrate the systems, people, and practices that guide clients through their mental health journey, including the Welcome Center, admissions processes, care coordination, and access to affordable mental health resources through insurance or alternative funding options. This role holds the heart of Maple’s mission: no one should feel lost, unseen, or alone while seeking care.

This is an exciting opportunity to be a part of an exceptional program and help transform the Welcome Center vision into a thriving community resource. The Welcome Center will exude a culture of “welcome” where all who enter feel accepted and validated. “The moment you arrive; you are welcome here. It’s your home away from hopelessness.”

To ensure that all clients served by Maple Counseling experience clarity, dignity, continuity, and hope throughout their engagement with services, regardless of background, diagnosis, financial circumstance, or stage of care. Please note that this role is dynamic and may evolve over time to meet the changing needs of the organization. Responsibilities and expectations may be adjusted accordingly to align with strategic priorities and operational requirements.

These are core functions of the job. Additional duties may be assigned as needed.

• Design and oversee a client‑centered care pathway from initial inquiry through discharge or transfer
• Ensure clients feel emotionally supported and practically guided during:
  • Admissions and intake
  • Transitions between providers or levels of care
  • Discharge, referrals, or step‑down services
• Monitor client feedback and satisfaction to continuously improve client experience

• Provide strategic oversight of the Welcome Center, ensuring it operates as a place of warmth, clarity, and responsiveness
• Train and support Welcome Center staff to communicate with empathy, cultural sensitivity, and clinical awareness
• Ensure timely follow‑up, accurate information, and thoughtful handoffs to care coordinators or clinicians

• Collaborate with clinical, administrative, and billing teams to reduce barriers to care
• Identify gaps or pain points in admissions, treatment continuity, or discharge processes
• Develop clear workflows, documentation standards, and accountability measures to ensure consistency and excellence

• Support and mentor staff who work directly with clients at vulnerable moments
• Promote a culture of compassion, professionalism, and trauma‑informed care
• Provide training on client engagement, ethical…