Consumer Services Coordinator

Overview

The Organization NLACRC is a private, non-profit agency contracted with the State of California, Department of Developmental Services, to provide services to individuals with intellectual and developmental disabilities. NLACRC serves the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974, supporting individuals across the lifespan from infants and toddlers to adults and aging adults.

The Organization NLACRC is a private, non-profit agency contracted with the State of California, Department of Developmental Services to provide services to individuals with intellectual and developmental disabilities. NLACRC serves the San Fernando Valley, Santa Clarita Valley, and Antelope Valley since 1974, supporting individuals across the lifespan from infants and toddlers to adults and aging adults.

Consumer Services - AV - Adult 3

Receives supervision from Consumer Services Supervisors/Managers.

Provides information, advocacy, and service arrangement for consumers and families.

• Participation in the development of program plans for individuals; monitoring and evaluating these plans and revising them as necessary.
• Identify and coordinate services for individuals and their families.
• Documentation, completing forms and reports in accordance with regulations and NLACRC policies and procedures.
• Serve as an advocate for individuals served by community agencies.
• Schedule and attend interdisciplinary meetings with individuals served, family members, service providers, advocates, etc.
• Identify barriers to service delivery and implement culturally sensitive strategies that embody empathy, trust, and respect; comfort working in underserved and non-traditional office settings to meet our community needs.
• Rotate officer-of-the-day duties with other Service Coordinators; assisting co-workers with special projects and unique situations; provide case-coverage as needed; and providing emergency on-call services when required.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.

Bachelor’s degree in psychology, social work, sociology, or related human services field and at least two years of related experience. A Master’s degree in a related subject may be substituted for experience.

Understanding of family systems and appreciation for person-centered planning and thinking; empowering individuals to achieve their goals. Knowledge of intellectual and developmental disabilities, good organizational skills, demonstrated ability to work independently and cooperatively as a part of an interdisciplinary team, excellent verbal and written communication skills, and proficiency with MS Word and MS Outlook.

Service coordination is a community-based position that requires meeting with individuals served and their families in their homes, in the community, or in our office location. Must be comfortable working with a high degree of independence. Frequent telephone, virtual, and out-of-office meetings required. Valid California Driver’s License and reliable transportation, or acceptable substitute, required. Bilingual Spanish may be required dependent upon position.

We offer employees a variety of health and dental plans:

• Health Insurance - NLACRC pays the full cost of coverage for certain Medical plans for employee only. We also provide a generous contribution to additional plans that the employee may select for employee only or employee and dependents costs.
• Dental Insurance – NLACRC pays the full cost of the Dental DMO Plan for employees and eligible dependents. We also offer a Dental PPO plan with a low employee monthly contribution for employees and eligible dependents
• Pre-Tax Flexible Spending Account for eligible health care expenses
• Pre-Tax Dependent Care Flexible Spending Account for eligible dependent care expenses
• No cost Life, Accidental Death & Disability, Long Term Disability Insurance for employees
• No cost Vision plan for employees and eligible dependents
• Retirement plan - NLACRC is…