Veterans Services Community Liaison
Listed on 2026-01-27
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Healthcare
Public Health, Community Health -
Social Work
Public Health, Community Health
About The Position
The Department of Veterans' Services is seeking a Veterans Services Community Liaison for its Riverside office. The selected candidate will support the department by conducting intake assessments, developing service plans, managing and providing follow-up to cases, assisting with VA claims, connecting veterans to resources, engaging in outreach, providing community education, maintaining records, liaising with service providers, preparing reports, ensuring compliance, and staying updated on veterans' services and policies through ongoing training.
Occasionally, this role may necessitate travel to conduct outreach initiatives.
Key Responsibilities- Conduct intake assessments to identify veterans’ needs; develop individualized service plans; provide ongoing case management with follow-ups, crisis intervention and advocacy to ensure successful service delivery.
- Assist veterans in navigating and filing VA claims and appeals; track progress and resolve delays; educate veterans about benefits and eligibility to empower informed decisions.
- Partner with local agencies, justice centers and community organizations to connect veterans with housing, mental health, employment, and other essential resources.
- Identify and engage veterans in need through outreach at community events, senior centers, colleges, and justice centers; build relationships with stakeholders to expand awareness of available resources.
- Provide education to various community groups and partners through workshops and seminars on services and resources available to veterans.
- Maintain accurate, up-to-date case notes and service records using designated systems (e.g., HMIS, Vet Pro); ensure data quality and integrity for reporting and compliance.
- Work closely with County departments, non‑profits and community organizations; serve as a liaison between veterans and service providers to deliver a continuum of care.
- Prepare reports on outreach activities, service outcomes and case progress; ensure compliance with county, state and federal regulations related to veterans’ services and case management protocols.
- Stay updated on changes to veterans’ services, VA policies and community resources; participate in ongoing training to enhance skills and service delivery.
Minimum requirements include prior experience in veterans' services and benefits, case management, outreach and follow-up. Experience in case management, outreach, and follow-up is highly desirable. Strong customer service, organizational, communication, and writing skills are required. A passion for serving veterans is essential. Certification from the National Association of County Veterans Service Officers (NACVSO) is highly desired but not required. Applicants with knowledge of the procedures involved in obtaining services and benefits for disabled veterans and their dependents are encouraged to apply.
Minimum Qualificationsanalyze operations and services related to programs; interpret legislative and administrative mandates and regulations to project probability impact to the organization; develop and prepare grant applications; monitor expenditures and maintain fiscal control; establish and maintain effective working relationships with local, federal and state program agencies; and prepare comprehensive and clear oral and written reports and presentation.
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