Front Office Supervisor

Overview

Marin Community Clinics, founded in 1972, is today a multi‑clinic network with a wide array of integrated primary care, dental, behavioral, specialty and referral services. As a Federally Qualified Health Center (FQHC), we provide vital health services to almost 40,000 individuals annually in Marin County. The Clinics regularly receive national awards from the Health Resources and Services Administrations (HRSA). Our Mission is to promote health and wellness through excellent, compassionate care for all.

The Front Office Supervisor coordinates the flow of front office activities and resolves issues arising from patient medical appointment activities, patient requests and inquiries by performing the following duties personally or through subordinate employees; represents the clinic in a professional manner to the public and within the organization and with individuals at all levels of authority.

• Responsible for the overall direction, coordination, and evaluation of the Front Office in accordance with the Clinic's policies.
• Interviewing, hiring, and training employees; planning, assigning, and directing work.
• Appraising performance.
• Rewarding and disciplining employees.
• Addressing complaints and resolving problems.
• Assigns duties and shifts to employees and provides on‑site guidance, interpretation, and supervision of established Front Office reception procedures.
• Responsible for ensuring employees greet, welcome and assist all patients and guests entering the waiting room.
• Manages walk‑in requests for appointments and sees that they are processed according to established procedures.
• Provides alternative medical service information for new clients who cannot be seen due to scheduling constraints.
• Ensures accurate entry of billing and demographic data in Practice Management System for all patients during check‑in process.
• Responsible for accurate handling of patient payments, and reconciliation of receipts and charges.
• Oversees pre‑registration to confirm next‑day appointments and performs needed cancellations or rescheduling based on patient contact.
• Prepares charts and super bills for appointments for both new and established clients in advance.
• Collects all super bills and accurately enters all charges, payments, and diagnoses for clinic visits before the end of the day.
• Resolves internal problems and patient/staff difficulties in the reception area as they arise.
• Confers and cooperates with other departments (M.A., Call Center, and Nursing) to ensure successful coordination of activities.
• Answers inquiries pertaining to Clinic policies and services.
• Ensures that the Front Desk work area and patient waiting room are maintained in a clean and orderly condition during hours of clinic operation.
• Other duties as assigned.

• Maintain appropriate staff levels and participating in recruitment. This includes working collaboratively with Recruiters and may involve dispositioning candidates utilizing our ATS (ICIMS), interviewing and checking references.
• Onboard, train and support continued development of staff.
• Manage employee performance, effectively communicate expectations and goals and provide performance feedback and evaluation in a thorough and timely manner.
• Complete time and attendance requirements for team, approving timesheets, time off requests, and ensure accurate and timely completion for payroll.
• Ensure a safe, secure and legal work environment by upholding MCC’s policies and procedures.

• High School Diploma or Equivalent (GED) required.
• Bachelor's degree (B.A.) from 4‑year College or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Knowledge and experience using Electronic Health Records and Practice management software as well as other commonly used computer products (Microsoft Office).

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
• Ability to write routine reports and correspondence.
• Ability to speak effectively before groups of customers or…