Enrollment Coordinator; Bilingual

3 days ago Be among the first 25 applicants

Blue Zones Health partners with providers and health plans to deliver high-touch, lifestyle-based care that helps our members thrive. We combine compassionate human support with data-driven coaching that improves members’ lives across the six lifestyle medicine pillars, throughout the patient’s life radius. Our Enrollment Coordinator is the very first touchpoint in a member’s journey—helping people feel seen, supported, and excited to participate and utilize our Well-being Services.

We are looking for a highly detail-oriented, bilingual Enrollment Coordinator with extensive experience engaging patients—especially older adults—in a healthcare setting. This role blends precision and heart
: you’ll complete intake and enrollment workflows with flawless accuracy while also helping us build and refine the enrollment experience itself
.

You’ll engage patients by SMS, phone, and digital tools
, guide them through enrollment, troubleshoot barriers, document everything thoroughly, and consistently meet performance goals. If you love both human connection and operational excellence, this is the role for you.

• Conduct outbound and inbound calls, SMS outreach, and follow-up to enroll eligible patients in Blue Zones Health programs.
• Build trust with diverse adult participants through warm, clear, and culturally sensitive communication.
• Complete structured intake, consent, eligibility checks, and data entry with exceptional accuracy.
• Identify barriers to participation in Well-being Services and help members successfully navigate enrollment.

• Own every step of the enrollment workflow: documentation, verification, scheduling, event logging, and milestones.
• Maintain real-time accuracy in our CRM tools; ensure every contact attempt and outcome is logged.
• Monitor and track key metrics (conversion rates, reach rates, cycle times, response rates).
• Meet or exceed daily, weekly, and monthly enrollment targets.
• Provide feedback on talking points, SMS templates, workflows, and tech tools as we continuously build and refine them.
• Spot inefficiencies or gaps in the enrollment process and propose improvements.
• Contribute to the development of new playbooks, QA standards, and best practices.
• Serve as a voice of the patient—advocating for clarity, accessibility, and compassion in all patient-facing touchpoints.

The compensation range for this role is $60,000 - $70,000

• Bilingual (English + Spanish strongly preferred).
• 3+ years of experience in patient enrollment, intake, care navigation, customer service, or care coordination in a healthcare setting.
• Demonstrated success engaging older adults (Medicare or Medicaid experience a plus).
• Exceptional detail orientation—accurate data entry, thorough documentation, adherence to protocol.
• Outstanding communication skills via phone and SMS; comfortable with high-volume outreach.
• Performance-driven mindset with experience hitting measurable targets.
• Flexible, innovative, and excited about shaping a process while actively working in it.
• Deep empathy, patience, and a genuine desire to help people feel supported and empowered.
• Comfort with CRM, EHR, and workflow tools; tech-savvy and quick to learn new systems.
• Ability to travel as needed

• Experience in lifestyle medicine, chronic care management, digital health, or community health settings.
• Prior involvement in building or refining patient-facing workflows or pilot programs.
• Background in motivational interviewing or other communication frameworks for behavior change.

Blue Zones Health does not discriminate on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other protected status under applicable law.