Patient Financial Services Worker​/Emergency Appointments Homelessness

PATIENT FINANCIAL SERVICES WORKER/EMERGENCY APPOINTMENTS HOMELESSNESS TYPE OF RECRUITMENT

OPEN COMPETITIVE
-EMERGENCY

September 17, 2025, at 8:00 a.m. (Pacific Time). This examination will remain open until the needs of the service are met and is subject to close without prior notice.

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The LA County Board of Supervisors recently declared a local state of emergency for homelessness, and the County is working to revise and expand our response to help all who are affected. We are looking for qualified and passionate individuals to help us in the mission of addressing issues like housing, mental health, and substance use. If you are looking for a new career that will directly benefit the population of LA County, this may be the opportunity for you.

Department of Mental Health is seeking qualified candidates to fill emergency Patient Financial Services Worker vacancies related to the homelessness crisis.

Under the emergency order, applicants who meet the requirements may be hired for an initial period of up to 90 days, with an opportunity for permanent County employment.

Before the end of your initial work period, you will be assessed on your work performance. This assessment will be weighted 100%. Those who successfully pass the assessment will be considered for permanent appointment to Patient Financial Services Worker.

Interviews patients or their relatives and/or representatives to obtain financial and other eligibility data and assists patients in preparing, completing, and processing Medi‑Cal and other healthcare program applications.

Collects data and enters patient information into the Los Angeles Eligibility Automated Determination Evaluation and Reporting (LEADER) system, as well as other information systems.

Interprets provisions and requirements of the various governmental healthcare programs to provide a plan that is beneficial to the patient and the department.

Analyzes financial and eligibility data and reviews medical records to establish patient eligibility for a variety of federal, State and County healthcare programs, such as Medi‑Cal, Ability‑to‑Pay Plan, and Outpatient Reduced‑Cost Simplified Application; completes the necessary documents within time limits specified by the appropriate governmental agency.

Determines patients' financial ability to reimburse the County for healthcare services; interviews and corresponds with patients, responsible relatives and/or representatives, attorneys, employers, agencies, and insurance companies to obtain, verify, or clarify information, and explains County policies; may secure payments and arrange payment plans.

Reviews and evaluates a wide variety of deeds, life insurance policies, negotiable securities, and miscellaneous assets to determine their value; obtains assignments of insurance benefits and third party liability liens.

Determines whether patients have healthcare coverage and identifies the billable resource(s) for collection.

Identifies problem situations and refers patients to other hospital departments, agencies, or community resources when appropriate.

Review patients' files to pursue the collection of delinquent accounts receivable, as needed; recommend, when appropriate, temporary or permanent suspension of accounts or transfer delinquent accounts to collection services for further follow‑up, as needed.

• Option I: Completion of 60 semester units
  * or 90 quarter units
  * from an accredited college or university AND one (1) year of experience interviewing the public in connection with applications for financial assistance, credit, insurance, medical or hospital services, social security or workers' compensation.
• Option II: Two (2) years of experience as a Patient Resources Worker interviewing patients or their relatives and/or representatives to determine patients' financial resources to pay for healthcare services.
• Option III: One (1) year of experience in the supervision of Patient Resources Workers.

You MUST meet the above requirement(s) at the time of filing in order to be appointed to fill any vacancies related to this recruitment.

A valid California Class C Driver License or the…