Temporary Call Center Representative – Solano

Overview

Temporary Call Center Representative I – Solano County

POSITION TITLE: Temporary Call Center Representative

DEPARTMENT: Patient Access

REPORTS TO

TITLE:

Call Center Manager

LOCATION: West Fairfield, CA

PAY RANGE: $23.75 to $29.03/hr, depending on years of experience

SCHEDULE: Monday to Friday, 8am to 5pm

DLSE/FLSA STATUS: Exempt/Salaried position;
Nonexempt/Hourly position

SUPERVISORY RESPONSIBILITIES (does this position have direct reports): YES / NO

STATUS: Temporary role, up to 6 months of employment with no employee benefits aside from those that are legally mandated benefits

About Communi Care+OLE Established in 2023, Communi Care+OLE is the result of a union of two health centers with roots in their communities and reputations for providing high-quality primary care to all, regardless of insurance or ability to pay: OLE Health of Napa and Solano Counties and Communi Care Health Centers of Yolo County. It is a network of federally-qualified health centers with 17 sites across Napa, Solano, and Yolo Counties.

It offers comprehensive care, including medical, dental, behavioral health and substance use treatment, nutrition, optometry, pharmacy, care coordination, referrals, and enrollment assistance to more than 70,000 individuals. The organization does not turn anyone away due to lack of insurance, immigration status, or ability to pay. Services include mobile health, home visiting, and community and school-based programs.

BENEFITS Medical, Dental, Vision Coverage;
Employer covers 90% of employee medical, dental and vision premium and 50% of dependent premium; 18 days of PTO (Vacation & Sick); 10 Paid Holidays + 1 Float Holiday; 2% employer match with employee 4% Contribution 403(b) retirement plan;
Tuition Reimbursement up to $2,000 per Calendar Year for part-time and full-time employees (prorated);
Life & Accidental Insurance Coverage;
Employer contribution for Health Savings Account

JOB SUMMARY/OVERVIEW

Call Center Representatives work under the Call Center Manager and are responsible for assisting patients with handling and triaging phone calls, scheduling appointments, responding to questions, and documenting within the electronic health record.

Communi Care+OLE provides an inclusive workplace that promotes and values diversity and life experience. It encourages people of all backgrounds to apply including, but not limited to, Black, Indigenous Peoples, people of color, immigrants, refugees, women, LGBTQIA+, people with disabilities, veterans, individuals of all ages and religions, and individuals who have been affected by the legal system. YOU ARE WELCOME HERE.

MINIMUM POSITION REQUIREMENTS: EDUCATION, EXPERIENCE, SKILLS/TRAINING

• Education:
  
  High School Diploma or GED required.
• Experience/Lived
  
  Experience:
  
  One year experience in medical office, hospital or clinic preferred;
  Administrative and customer service experience in a busy customer service-related environment is required.
• Special Skills/Training:
  Experience working in a health clinic or demonstrated commitment to low-income populations preferred. Strong computer and data entry skills including MS Office required; electronic health record system required. Strong verbal and written communication skills. Ability to work in a fast-paced environment and multitask. Bilingual in English/Spanish/Dari/Punjabi/Vietnamese strongly preferred.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES