Massage Therapist-PT - Requisition

GENERAL SUMMARY

The Spa Therapist position is responsible for providing exemplary Massage and/or Facial treatment services to PR&C guests.

All Team Members will display a Four Diamond commitment to Customer Service through the delivery and maintenance of the Quality Standards established by Pechanga Resort and Casino.

• Comprehends and abides by Pechanga Resort & Casino policies and procedures.
• Provides guests with a thorough and knowledgeable 50, 80, or 100-minute professional massage and/or 25, 50, or 80-minute professional facial.
• Demonstrates thorough and working knowledge of skin care, including product knowledge, facials and body waxing (esthetician license required).
• Demonstrates respect, sensitivity, and concern for guests' needs with a professional and pleasant manner.
• Practices universal health care protocol while dealing with guests and coworkers.
• Calls in for schedule and works any hours that are booked.
• Arrives to work 7 minutes before shift begins and maintains promptness, starting massage on time.
• Wears proper uniform and is neat and well groomed.
• Communicates effectively both verbally and in writing.
• Resolves guest problems efficiently and in a courteous manner.
• Maintains the cleanliness and condition of the Treatment Rooms.
• Ensures compliance with all departmental service guarantees.
• Sets up and breaks down assigned massage room; maintains neat and well-stocked room.
• Completes and submits necessary paperwork and reads posted notices on bulletin board.
• Attends monthly departmental meetings and workshops as directed.
• Exercises dependability and willingness to work with schedule flexibility, including cancellations and additions.
• Is available to work nights, weekends and holidays as needed.
• Capable of being scheduled a maximum of 5 hours in a row without a break (at discretion of manager).
• Adheres to Pechanga Resort & Casino standards for guest service.
• Performs other job-related duties as directed.

This position does not have any supervisory or managerial responsibilities.

Experience/Training/

Education:

One year certificate from college or technical school; or three to six months related experience and/or training; or equivalent combination of education and experience.

Communication

Skills:

Ability to read and comprehend simple instructions, short correspondence, and memos; write simple correspondence; effectively present information in one-on-one and small group situations to customers, clients, and other employees.

Mathematical

Skills:

Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals; compute rate, ratio, percent; draw and interpret bar graphs.

Reasoning Ability:
Apply common sense understanding to carry out detailed but uninvolved written or oral instructions; deal with problems involving a few concrete variables in standardized situations.

• Valid Class “H” gaming license.
• Valid California State Cosmetology license or State Manicurist license.

• To perform massages – must possess a minimum of 500 hours of massage training preferably from an accredited/approved massage school.
• To perform facial treatments – esthetician license required.
• May be required to work with dangerous chemicals.