Clinical Specialist, TEG; Orange County, CA; Field

Clinical Specialist, TEG (Orange County, CA) (Field role)

We are constantly looking to add to our core talent. If you are seeking a career that is challenging and rewarding, a work environment that is diverse and dynamic, look no further — Haemonetics is your employer of choice.

This role will function as TEG product line Clinical Advisor to the customer and effectively drive utilization and expansion of TEG product line at existing customer sites within a defined territory. Support the ongoing account management and sales process through clinical education and ongoing case support in all existing and potential areas of operation and clinical utilization within the customer site.

The role requires residence in the Orange County area and is a Field Clinical/Sales role. This role is remote from the Boston NA HQ but requires up to 50% travel.

• Territory management for existing TEG customer base.
• Increase product usage at existing accounts and expand customer base through clinical education of new users and generate revenue growth.
• Ensure customers are able to independently, safely and efficiently operate TEG equipment, software, and related disposables and interpret the TEG results in various applications.
• Train new and existing customers on all product and clinical aspects of the TEG line and provide follow‑up as needed through onsite support in laboratory, critical care, and operating room settings.
• Provide clinical expertise to help ensure that our TEG product line reaches standard‑of‑care levels within accounts, leveraging our CRM tool and market data.
• Help drive and expand existing business to include broader application of our TEG within accounts, achieving assigned sales AOP annually.
• Visit assigned hospital accounts, identify and train clinical champions, and establish relationships with key decision makers.
• Provide dedicated onsite support for new TEG customers “going live” with the technology or additional assays, inclusive of all affected shifts and areas of use case support and training, including after‑hours support.
• Resolve technical, operational, and clinical customer concerns through accurate and timely investigation and partner with cross‑functional team members to develop solutions.
• Increase professional and technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks and participating in professional societies and conferences.
• Maintain records within the CRM tool on area of responsibility and customers in that area.
• Support VAD/ECMO customers, Trauma, CV, High Risk Obstetrics, Liver Transplant, Vascular, and all Critical Care clinicians in their use of TEG.
• Assist customers in tailoring training materials and meeting needs.
• Understand competition and the competitive landscape in the territory, and convert opportunities to TEG business.
• Work closely with the Account Manager in overlapping markets to target key accounts for expansion and forecast revenue increase during quarterly business planning and monthly cadence calls with management.
• Provide tradeshow support, regionally and nationally.
• Drive demand for device and software upgrades as well as add‑on devices.
• Support laboratory installation, validation, and verification process, including assistance with training, competency, SOP and IQCP development, normal donor sourcing, logistics, and ordering/interfacing needs.
• Prospect and develop multi‑level relationships (including C‑level) within the defined territory.
• Participate in product development, market needs, quality investigations, and launches while providing feedback to sales, marketing, and R&D.

• Bachelor of Arts or Science (required). Masters of Arts or Science or Business Administration (preferred) in a science or medical‑related profession.
• 3+ years of industry or clinically related experience, preferably in complex medical devices and/or critical care environments.
• Knowledge of hemostasis management required.
• Strong technical/clinical aptitude to understand, train customers and users on products (including running the TEG® Analyzer, understanding application of results, and manipulating…