Eligibility Worker II

Eligibility Workers II

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The Transitional Assistance Department (TAD) is recruiting for experienced Eligibility Workers II to work in a fast-paced environment utilizing an automated system to determine eligibility for grants and public assistance programs such as cash aid, Cal Fresh (formerly Food Stamps), Medi-Cal, etc. Through interactive interviewing and fact gathering, EWs elicit and review financial information, interpret and explain program regulations, determine initial and continuing eligibility for public assistance, and make appropriate referrals to community resources.

For more detailed information, refer to the Eligibility Worker II job description.

Applications are also being accepted for Eligibility Worker I.

Please review the Eligibility Worker I job posting for minimum requirements and to apply.

• Benefits by Occupational Unit (BbOU) Summary
• Employee Benefits
• County MOU - General Unit

• Travel: Travel throughout the County may be required and employees will be required to make provisions for such transportation.
• Pre-Employment Process: Applicants must successfully pass the pre-employment process, which may include verification of employment history and education, fingerprinting, credit check, drug screening, and/or medical exam, prior to appointment.
• Sponsorship: San Bernardino County is not able to consider candidates who will require visa sponsorship at the time of application or in the future.

Six (6) months, within the last eighteen (18) months, as a journey-level eligibility worker in a California Department of Social Services performing duties equivalent to that of an Eligibility Worker II in San Bernardino County determining initial and continuing eligibility for public assistance programs. Candidates must have achieved regular status as a journey-level Eligibility Worker. Candidates who are currently employed as a journey-level Eligibility Worker in a California Department of Social Services are encouraged to apply.

Eligibility Worker I and Trainee experience is not considered qualifying and must be listed separately on the application from time spent as a journey-level Eligibility Worker (Eligibility Worker II or above in San Bernardino County).

The ideal candidate will possess excellent interpersonal, customer service, time management and computer skills. Call center/customer service center skills are also desired. Bilingual skills are highly desirable. Positions assigned to bilingual caseloads may be eligible to receive additional compensation for verbal and written translation skills. Bilingual test will be required.

Bilingual positions require that applicants pass written and oral language competency tests in order to be considered for bilingual vacancies. Approximately one (1) week prior to the test date, eligible candidates will be notified of the Spanish Bilingual Exam time and location. Applicants scheduled for an examination must show photo identification or equivalent.

To be considered for this excellent opportunity, please complete and submit the online employment application and supplemental questionnaire by 5:00 PM Friday, March 20, 2026. Resumes will not be accepted in lieu of the application and/or supplemental questionnaire.

It is to your advantage to be explicit in your responses on the application and supplemental questionnaire. You are encouraged to include detail descriptions of your qualifying experience and skills, as only the most highly qualified applicants will advance in the process.

There will be an online assessment of knowledge and skills which may consist of the following areas:

• Computer Usage
• Social Service Policies
• Work Simulation
• Numerical Computations
• Interpersonal Skills

Details of the online assessment process will be emailed once the recruitment has closed. All communications regarding the remainder of the selection process will be via email. Please be sure the email provided on this application is always current; it is your responsibility to update your personal information. Update your Spam, Junk, Bulk and Firewall settings as needed to ensure that you receive all information pertaining to this recruitment.

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San Bernardino County is an Equal Employment Opportunity (EEO) and Americans with Disabilities Act…