Eligibility Technician I​/II; Desert Locations

ABOUT THE POSITION

BASED ON THE NUMBER OF APPLICATIONS THIS POSTING MAY CLOSE WITHOUT NOTICE. EARLY APPLICATION IS ENCOURAGED.

The County of Riverside's Department of Public Social Services (DPSS) Self‑Sufficiency Division is recruiting multiple bilingual and non‑bilingual Eligibility Technician I/II positions for McFresh and Cal Works throughout the Desert Region. Locations include:

• Desert Hot Springs
• Banning
• Indio
• Coachella
• Cathedral City
• Mecca
• Blythe

New hire training requires a mandatory induction training class of approximately 16‑20 weeks. Candidates must attend the entire training period.

Benefits include salary (subject to increases), $10 days paid vacation, sick‑time accrual, a CalPERS defined benefit retirement plan, medical flex benefit ($926.52 monthly), paid vision, short‑term disability, life insurance, voluntary deferred compensation (457), and 12 paid holidays a year.

Teleworking may be requested after an 18‑month probationary period; however, it is not guaranteed.

Interviewers will pre‑record responses to questions via email link. Candidates who meet all requirements will be invited to record their interviews.

Eligibility Technician I: $21.73 – $28.59 hourly

Eligibility Technician II: $23.79 – $32.39 hourly

For questions about this opportunity, contact SSDRecruitment or CSDRecruitments
. For recruitment questions, contact Genesis Ochoategui at (951) 955‑4593 or gochoategui.

• Participate in Eligibility Technician Induction Training, including class and on‑the‑job training.
• Interview applicants and recipients for one or more aid categories to assist in completion of applications and declarations.
• Determine eligibility in accordance with established procedures; dictate or record information for case records.
• Interpret program regulations and other materials for applicants, recipients, and the public.
• Maintain a focus on meeting customer needs and develop effective relationships.
• Obtain necessary information during phone and in‑person interviews by establishing rapport, explaining purpose, and asking follow‑up questions.
• Write clear, well‑organized information tailored to the audience.
• Use external systems, applications, search engines, and databases to conduct research and verify eligibility.
• Compute award amounts and perform related calculations.
• Prepare and maintain documents related to eligibility determinations.
• Refer applicants or recipients who need social services to appropriate staff after completing referral forms.

• Education:
  
  High school diploma or GED.
• Experience:
  
  Minimum of two years general or specialized clerical experience OR two years responsible experience involving public contact, interviewing, math computations, or complex forms.
• Knowledge:
  Interviewing and record‑keeping techniques; standard office procedures.
• Abilities:
  Interview effectively, gather and evaluate data, interpret rules, speak & write effectively, maintain systematic records, establish priorities, meet deadlines.
• Preferred:
  Bilingual English‑Spanish and experience with CalSAWs.

• Education:
  
  High school diploma or GED.
• Experience:
  
  Twelve months performing duties comparable to Eligibility Technician I.
• Knowledge:
  Public social service agency goals; laws, rules, and regulations governing eligibility; interviewing and record‑keeping techniques; computer skills.
• Abilities:
  Interview effectively, gather and evaluate data, interpret rules, communicate with diverse populations, navigate software, maintain records, manage high volume of work.
• Preferred:
  Working knowledge of CalSAWs.

• Valid California driver’s license may be required.
• All candidates must take an online test. Bilingual Spanish candidates must pass an un‑proctored Spanish assessment.
• Identity verification and retesting may be required.

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