Complaint Analyst

$3,861.00 - $6,276.00 per Month

Final Filing Date: 1/27/2026

Electronic (Using your Cal Career Account) By Mail Drop-off

Under the supervision of a Supervisor I, the Analyst I is assigned less complex program-related responsibilities that require effective interpretation and implementation of the Knox-Keene Health Care Service Plan Act of 1975. The analyst will evaluate, monitor, and resolve standard complaints and health program activities within the Standard Complaint Branch (SCB).

• Interpret and implement the Knox-Keene Health Care Service Plan Act and related consumer/enrollee contracts.

• Evaluate, monitor, and resolve standard complaints within the SCB.

• Perform technical, consultative, administrative, and programmatic work in accordance with program policies and procedures.

• ANALYST I

The DMHC has locations in Downtown Sacramento and Rancho Cordova. The incumbent will work in a climate-controlled cubicle and/or office environment. The position may be eligible for hybrid telework subject to change. All employees who telework must be California residents and maintain California residency in accordance with Government Code 14200.

Complete applications and all required documents must be received or postmarked by the Final Filing Date of 1/27/2026. Applications may be submitted electronically through your Cal Career Account at  or by mail to:

Department of Managed Health Care DMHC Recruitment Attn:
Human Resources Office
980 9th Street, Suite 500 Sacramento, CA 95814
Telephone: 916‑322‑8437
Email:

Applicants must submit the following:

• State Examination/Employment Application STD Form 678 (or electronic equivalent) 
• Resume (optional)
• School Transcripts
• Supplemental Questionnaire (SQ) – mandatory

Human Resources Contact:
DMHC Recruitment
(916) 322‑8437

Hiring Unit Contact:
Weda Thao
(916) 255‑3894

EEO Contact:
EEO Office
(916) 738‑3394

The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability, family status, gender, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex, and sexual orientation.

Benefits information can be found on the CalHR website and the CalPERS website. For more details about the Department’s mission and culture, please visit