Section Manager

Section Manager – ADMINISTRATOR III FRANCHISE TAX BOARD
$10,751.00 – $12,813.00 per Month
New to State candidates will be hired into the minimum salary of the classification or the minimum of an alternate range when applicable.

Final Filing Date: 1/28/2026

Application Methods: Electronic (Using your Cal Career Account), By Mail Drop-off

The salary ranges listed in this Job Control may not reflect reductions in pay in accordance with the 2025 Personal Leave Program. Please follow the link for more information regarding the 2025 Personal Leave program:

Under the general direction of the Communications Services Assistant Bureau Director, the incumbent manages the Executive and Advocate Services contact centers, which include the Executive Services and Advocate Hotline call centers and correspondence addressed to the Governor, Board Members, the Executive Officer, other elected officials, and Taxpayers' Rights Advocate. The incumbent is responsible for planning, organizing, and administering the department's executive escalations contact center and staff related to the resolution of taxpayer complaints and problems that were unable to be resolved through normal channels, including sensitive contacts that come into the department from taxpayers, their representatives, and elected public officials, including the Governor and members of the Franchise Tax Board (FTB).

The incumbent oversees the Employee and Vendor Income Tax Compliance Program and administers the processing, collection, and audit functions necessary to maintain the employee, vendor, and sensitive accounts portion of the state’s personal income tax accounts. The incumbent reviews and evaluates policies, procedures, practices, and programs, assuring they are implemented consistently and recommending changes as necessary. The incumbent participates on a wide range of department teams and works with management throughout the department to resolve issues, and establishes and maintains cooperative working relationships with staff members of the Governor, Board members, Legislators, and other departmental officials within FTB and other agencies.

Additional positions may become available (eRPA ).

• This position is eligible for limited remote working within California based on departmental guidelines and operational need. FTB has a minimum in-office requirement of two days per week for all positions including those that are eligible for telework. This is subject to change.
• This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for a visa sponsorship or a training plan, now or in the future.

See Class Specification document. Minimum Requirements – ADMINISTRATOR III FRANCHISE TAX BOARD:

• Administrative and managerial experience in a complex public service environment.
• Knowledge of public tax administration and compliance processes.
• Strong leadership, communication and problem‑solving skills.
• Experience with policy review, change implementation and inter‑agency collaboration.

# of Positions:
Multiple

Work Location:

Hybrid

Job Type: Permanent, Full Time

Salary: $10,751.00 – $12,813.00 per month

Our mission is to help taxpayers file timely and accurate tax returns, and pay the correct amount to fund services important to Californians. FTB fosters an environment of equity and inclusion for all, and we welcome everyone to be part of our diverse workforce.

• The position requires a Background Investigation to be cleared prior to being hired.

E‑Verify is used in its hiring practices to confirm the eligibility of employees to work in the United States.

Eligibility to the California Revenue and Taxation Code is required; candidates must verify compliance by calling before applying.

Persons with hearing or speech impairments, call TTY/TDD .

Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response QR Codes available at the USPS, are not considered Postmark dates.

How To Apply:

• Submit a complete…