Collection Officer

Company Overview

X Star is the dynamic leader at the intersection of automotive finance and technology. We are revolutionizing the industry with an AI-driven ecosystem that makes vehicle transactions more convenient, safe, and efficient.

• Follow up on overdue customer accounts and outstanding payments.
• Handle administrative tasks including preparing of daily debt aging report, enquiries, payment arrangements, and monitoring of debt accounts.
• Conduct site and equipment inspections as required.
• Record and allocate incoming payments (cheques, GIRO, bank transfers, etc.)
• Liaise with internal teams (Sales, Operations, Finance) on billing matters
• Identify accounts that have reached pre-repossession trigger thresholds and perform intensive follow-up actions to secure repayment or resolution.
• Prepare repossession instruction documents and supporting information for internal approval prior to repossession action.
• Monitor and follow up on vehicles that have been repossessed, including providing recommendations to Management on disposal or sale strategies where required.
• Ensure all documentation relating to vehicle sale and ownership transfer is properly completed; track sale proceeds and ensure accurate posting to customer loan accounts.
• Follow up with customers on outstanding shortfall balances after vehicle sale and negotiate recovery where applicable.
• Liaise and work closely with the Company’s panel of lawyers on legal actions, including recovery of shortfall balances and litigation matters where necessary.
• Ensure all collection, repossession, and recovery activities are conducted in compliance with regulatory requirements, company policies, and internal audit standards.
• Knowledge in Credit assessment will be an added advantage.
• Perform any other ad hoc duties as assigned by the Supervisor or Management.

• Diploma in Business, Finance, or related field.
• Minimum 2 years of relevant experience in credit control, ideally within hire purchase, leasing, or financing environments.
• Strong analytical skills with the ability to reconcile complex accounts and maintain high attention to detail.
• Excellent interpersonal and communication skills; confident in managing difficult conversations professionally.
• Proficient in Microsoft Excel and other MS Office applications.