Debt Collector

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We’re seeking a resilient, persuasive, and professional Debt Collections Specialist to join our accounts team. In this role, you will be responsible for recovering unpaid debts while maintaining positive relationships with our clients. The ideal candidate balances a “results‑first” mindset with the communication skills necessary to navigate sensitive financial conversations.

• Outbound Outreach: Contact debtors via telephone, email, and mail to inquire about payment status.
• Negotiation: Negotiate payment plans or settlements that satisfy both the company’s needs and the debtor’s financial capabilities.
• Problem Solving: Investigate and resolve discrepancies regarding billing or payment history.
• Documentation: Maintain accurate, detailed records of all collection activities and conversations in our CRM/database.
• Compliance: Adhere strictly to the Fair Debt Collection Practices Act (FDCPA) and other local/state financial regulations.

• Experience: 1–3 years of experience in collections, accounts receivable, or a high-volume call center environment.
• Communication: Exceptional verbal and written communication skills with the ability to remain calm under pressure.
• Negotiation: Proven ability to persuade and influence others while maintaining professional ethics.
• Detail‑Oriented: High level of accuracy in data entry and financial record‑keeping.
• Resilience: Ability to handle rejection or difficult conversations with a positive attitude.

• Familiarity with billing software or ERP systems (e.g., SAP, Quick Books, or Salesforce).
• Knowledge of legal procedures related to debt recovery.
• Bilingual skills (e.g., Spanish) are a significant plus.

Entry level

Full-time

Accounting/Auditing and Finance

Market Research

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