Fraud Specialist

Assists members and personnel with preventing, detecting, analyzing and resolving fraudulent activity across multiple channels within the credit union.

• Discover and investigate possible fraud based on information from daily reports, observations from credit union staff, and credit union members as well as follow up until issues are resolved.
• Handle incoming calls from members and employees regarding issues with suspicious or fraudulent activity.
• Assists with gathering and preparing evidence for fraud cases to be presented to the appropriate law enforcement group.
• Reviewing the daily returned check report to determine possible fraudulent check cases.
• Monitor the daily new account report to detect possible new account fraud.
• Communicate with other internal departments to gather and exchange information.
• Interact with various internal departments to determine best method of handling negative accounts.
• Monitor the status of accounts that have caused the credit union a loss.
• Stay up to date on credit union policies and current fraud trends.

• Strong Analytical skills.
• Excellent time management skills with the ability to prioritize work and adapt to a constantly evolving field.
• Ability to maintain a professional and courteous attitude during stressful situations.
• Proactive in identifying potential concerns with members’ accounts or vulnerability within credit union policies and procedures.
• Detail Oriented; organized.
• Excellent communication skills; oral and written.
• Ability to interact well with all internal Credit Union organizational levels as well as law enforcement officials and other financial institution representatives.
• Proficient PC skills.