Head of Operations

Overview

Electronic Arts creates next‑level entertainment experiences that inspire players and fans around the world. Here, everyone is part of the story, part of a community that connects across the globe. It is a place where creativity thrives, new perspectives are invited, and ideas matter. A team where everyone makes play happen.

Welcome to EA Mobile Casual, home to the talented developers working on iconic EA franchises such as Design Home, Sim City Build It, Pogo, and more. At EA Mobile, we value creativity, deep product knowledge, data‑supported decision‑making, and continuous learning. We are looking for passionate individuals who thrive in growth‑oriented environments and are committed to the delivery of compelling experiences to millions of players.

As Head of Operations, Casual, you will report to our Head of Casual, Mobile, partnering to translate strategy into action, drive organizational effectiveness, and support business performance across multiple studios. You will work with a diverse and inclusive team recognized for creativity and impact, delivering immersive, player‑first experiences in a modern F2P live‑service environment.

• You will translate our vertical strategy into actionable operating plans with measurable OKRs, ensuring alignment across studios and central teams to achieve our objectives.
• You will use financial and operational data to evaluate portfolio performance, partnering with Finance to identify revenue growth and cost improvement opportunities.
• You will shape and enforce development governance and frameworks, evaluating milestones, budgets, and resourcing plans to support incubation, development, and live operations efforts.
• You will mentor and coach operations leaders within studios, promoting accountability and predictability of outcomes across projects while guiding change management during periods of transformation.

• 10+ years of operational leadership experience managing large‑scale, distributed, multi‑year projects, from incubation to live service (ideally in the mobile gaming industry).
• Strong familiarity with F2P business models, including user acquisition and lifecycle management.
• Experience managing external partners and/or licensors through commercial launches.
• Experience interpreting P&Ls and forecasting models to support investment prioritization and OpEx improvements.
• Experience collaborating with, and presenting to, executives and cross‑functional leaders.
• Bachelor's degree or equivalent practical experience.

The ranges listed below are what EA in good faith expects to pay applicants for this role in these locations at the time of this posting. If you reside in a different location, a recruiter will advise on the applicable range and benefits. Pay offered will be determined based on a number of relevant business and candidate factors (e.g. education, qualifications, certifications, experience, skills, geographic location, or business needs).

• British Columbia (depending on location e.g. Vancouver vs. Victoria) $201,000 – $281,900 CAD
• California (depending on location e.g. Los Angeles vs. San Francisco) $219,400 – $331,200 USD
• Ontario $201,000 – $265,000 CAD
• Washington (depending on location e.g. Seattle vs. Spokane) $205,300 – $280,700 USD

Pay is just one part of the overall compensation  the US, we offer a package of benefits including paid time off (3 weeks per year to start), 80 hours per year of sick time, 16 paid company holidays per year, 10 weeks paid time off to bond with baby, medical/dental/vision insurance, life insurance, disability insurance, and 401(k) to regular full‑time employees. Certain roles may also be eligible for bonus and equity.

For Canada, we offer a package of benefits including vacation (3 weeks per year to start), 10 days per year of sick time, paid top‑up to EI/QPIP benefits up to 100 % of base salary when you welcome a new child (12 weeks for maternity, and 4 weeks for parental/adoption leave), extended health/dental/vision coverage, life insurance, disability insurance, retirement plan to…