Floor Manager Assistant

TNH-CA-NH Dealer
Toyota North Hollywood, Inc | NH Dealer
4606 Lankershim Blvd
North Hollywood, CA 91602, USA

• Track & Execute Calls:
  Complete and track a minimum of 60 calls per day using the CRM or designated call-tracking system
• Lead Response:
  Respond to incoming leads quickly, answer inquiries, and schedule appointments
• Appointment Goals:
  Ensure at least 10 confirmed appointments daily are scheduled and logged
• Confirmation & Follow-Up:
  Confirm all daily appointments and re-engage with customers to reduce no-shows
• Car Gurus Outreach:
  Contact Car Gurus customers who want to sell their car and schedule appointments for them to bring their vehicle in
• Signal List Outreach:
  Create new appointments by reaching out to customers in the signal list and those within 1 year of their contract ending
• Call Review Oversight:
  Monitor call reviews for quality and compliance, providing feedback and follow-up where needed
• Customer Re-Engagement:
  Reach out to prior customers and lost opportunities to generate additional appointments
• Team
  
  Collaboration:
  
  Work with the sales team to increase appointment volume and support dealership goals
• Other duties as assigned.

• Automotive sales, or appointment-setting experience preferred
• Strong phone communication and organizational skills
• Ability to manage, track, and report on daily performance
• Experience with CRM systems and lead management tools
• Self-motivated, team-oriented, and customer-focused.
• Administrative writing and reporting skills
• Attention to detail and accuracy
• High working ethics
• Strong integrity
• Good time management and organizational skills
• Strong problem solving
• Two days off per week
• Paid Company observed Holidays
• Paid Time Off (PTO)
• 48 hours of sick time off

FLSA:
Non-Exempt

Hourly Rate: $20.00 + bonus

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.