Home Improvement Customer Service Representative

Home Improvement Customer Service Representative

Join to apply for the Home Improvement Customer Service Representative role at Ace Handyman Services of West STL County
.

Benefits:

• 401(k) matching
• Competitive salary
• Paid time off

Job Title: Customer Service Representative
Location: Ballwin, MO
Job Type: Full Time
Salary: $18.00 - $20.00 per hour
Reports To: Owner

About Us:
Ace Handyman Services is a leading provider of home improvement services, specializing in carpentry, plumbing, electrical, painting and drywall repairs. We are committed to delivering high-quality craftsmanship and excellent customer service. We're looking for a reliable and detail-oriented Customer Service Representative to join our growing team.

Position Summary:
The Customer Service Representative plays a dual role in the organization, managing day-to-day office operations while also providing accurate project estimates for residential home improvement jobs. This role requires excellent organizational skills, strong communication, and a solid understanding of construction and home improvement processes.

• Coordinate scheduling of appointments and crew assignments.
• Maintain accurate records, including client files and job documentation.
• Manage incoming and outgoing communications, including calls and emails.
• Review project plans, specifications, and customer needs to prepare accurate cost estimates.
• Source pricing for materials.
• Prepare and present written estimates and proposals to clients.
• Collaborate with sales and project management teams to ensure customer satisfaction.
• Track and update project costs, budgets, and change orders as necessary.

• Proven experience in office management and/or estimating in the construction or home improvement industry.
• Strong knowledge of residential construction methods, materials, and pricing.
• Excellent organizational and multitasking abilities.
• Proficient in Microsoft Office Suite (Word, Excel, Outlook); experience with estimating software is a plus (e.g., Service Titan).
• Exceptional communication and customer service skills.
• Valid driver's license and reliable transportation for site visits.

• Experience working with homeowners and a basic understanding of residential building codes.
• Familiarity with CRM systems and project management tools.

• Competitive salary and benefits package
• Opportunities for growth and professional development
• Supportive team environment
• Paid time off and holidays
• Health Insurance

Ace Handyman Services is a franchise network of independently owned and operated franchises. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchise owner, and not to Ace Handyman Services Corporate.