Sr Services Manager - Mgmt

Job Description Summary

GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry’s largest installed base.

Proven leader with strong financial and commercial acumen, advanced technical expertise in gas turbine maintenance and upgrades, and a track record of successfully planning and executing complex outages. Skilled in stakeholder engagement, customer portfolio management, and delivering impactful presentations. Demonstrates excellent organizational capabilities.

• Serve as a local liaison between internal/external organizations and your assigned customer(s) located in Sterlington, LA, USA.
• Own the customer relationship and contribute to the overall business strategy and growth.
• Develop and own site customer communication plan, coordinate and facilitate regular GE Vernova/Customer meetings reviewing open items, action plans, and review existing and new GE Vernova products/services that could provide value for the customer.
• Oversee Gas Power warranty and applicable commercial considerations including concessions as they arise balancing mutual benefits.
• Be responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders through delivery, and invoicing for parts as applicable.
• Be responsible for managing the Outage planning and execution process and processing of Change Orders.
• Be responsible for customer invoicing, collections, and support GE Vernova internal financial operating metrics.
• Act as the Customer Advocate within the GE Vernova organization.
• Provide leadership in owning and driving all emergent/forced outage matters to resolution.
• Manage safe outage planning and execution mindful of our GE Vernova "Life Saving Rules".
• Accountable for the wing-to-wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.
• Own contract leadership and fulfillment including all project deliverables and understanding the T&Cs and contract requirements such as LD & Bonus structure.
• Responsible for contract performance related activities, typically tied to a customer site. Perform in the role as the interface between the customer and the project team, managing the transfer of information and requests.
• Assure timely resolution of issues and keep the customer advised of the progress of the project and negotiate changes and variations and solutions to any issue arising. Responsible for adherence to contract service, operations, and performance specifications, as well as financial & technical metrics specific to contract. Perform proposal negotiation, and contract administration functions on assigned proposals / contracts with minimal supervision.
• Provide support to manager and senior contracts personnel on assigned contracts Function as the liaison for the customer on contract matters.
• Requires specialized knowledge within the function. Influence the development of strategy for the area of responsibility, including control of resources and influences policy formulation.
• Interpret internal and external business challenges and recommend best practices to improve products, processes or services. Stays informed of industry trends that may inform work.
• Uses high level of judgment to make decisions and handle complex tasks or problems in areas of operational, product management, manufacturing, technology or engineering. Has ability to assess quality of information given and ask pertinent questions to stakeholders. Able to offer new solutions to problems outside of set parameters and is able to construct and provide recommendations. Uses multiple internal and some external sources outside of own function to help arrive at a decision.
• May lead functional teams or projects with minimal resource requirements, risk, and/or complexity. Communicates difficult concepts and at times will have…